Job Opportunities in Romania
August 29, 2024
Emerson
Cluj-Napoca
OTHER
Customer Success Renewal Specialist
The Customer Success Renewal Specialist part of the Customer Success Center Of Excellence plays a key role in running a Customer portfolio renewal end-to-end engagement from the offering, the ordering to the invoicing.
The renewal specialist ensures high customer satisfaction during the renewal cycle, ensures a high level of data accuracy, and partners with all internal stakeholders involved in the renewal process & pricing to provide a seamless customer successful interaction.
Success in this role requires a high level of organization and coordination with cross-functional teams such as Customer Success, Sales channels, Administration, Legal, Accounting, and others!
In This Role, Your Responsibilities Will Be:
Who You Are:
You are the first to spot possible future policies, practices, and trends in the organization, with the competition, and in the marketplace. You consistently apply a business driver and marketplace focus when prioritizing actions. You adjust communication content and style to meet the needs of diverse collaborators. You model and encourage the expression of diverse ideas and opinions empowering your team. You serve as a strategic partner to build, grow, and maintain profitable and long-lasting relationships with key accounts!
For This Role, You Will Need:
We understand the importance of work-life balance and are dedicated to supporting our employees' personal and professional needs. From competitive benefits plans and comprehensive medical care to equitable opportunities for growth and development we strive to build a workplace that is encouraging and rewarding. Depending on location, our flexible work from home policy allows you to make the best of your time, by combining quiet home office days with collaborative experiences in the office so that you can personalize your work-life mix. Moreover, our global volunteer employee resource groups will empower you to connect with peers that share the same interest, promote diversity and inclusion, and positively contribute to communities around you
The renewal specialist ensures high customer satisfaction during the renewal cycle, ensures a high level of data accuracy, and partners with all internal stakeholders involved in the renewal process & pricing to provide a seamless customer successful interaction.
Success in this role requires a high level of organization and coordination with cross-functional teams such as Customer Success, Sales channels, Administration, Legal, Accounting, and others!
In This Role, Your Responsibilities Will Be:
- Manage the renewal experience in close partnership with assigned Customer Success Manager and Account Manager to provide a seamless customer experience and to drive Renewal Rate
- Retain and increase subscription revenue in existing customer accounts by positioning multiyear contracts and price increases
- Migrate existing customers from our legacy solutions on to new packaging and pricing
- Proactively identify lengthier renewal scenarios and maintain high on-time renewal rate
- Maintain accurate and timely information within company CRM database to easily report renewal status & forecast on regular basis to organisation
- Ensure best solution is presented to the customers by consulting with sales team, providing renewal quotes, overcoming objections, preparing DOA & negotiation arguments, advising on options & incentives benefits and adjusting proposal as required
- Ensure order and invoice reviews with sales, administration and finance teams
- Oversee and respond to internal & external stakeholders questions around renewal engagement
- Proactively establish and maintain effective working relationships with all support and sales teams, as well as customer install based Continuously iterate and provide feedback on the renewal experience.
Who You Are:
You are the first to spot possible future policies, practices, and trends in the organization, with the competition, and in the marketplace. You consistently apply a business driver and marketplace focus when prioritizing actions. You adjust communication content and style to meet the needs of diverse collaborators. You model and encourage the expression of diverse ideas and opinions empowering your team. You serve as a strategic partner to build, grow, and maintain profitable and long-lasting relationships with key accounts!
For This Role, You Will Need:
- University degree
- English language - Advanced Level
- Excellent communication skills
- Preferred experience in commercial and sales support activities or in the process automation field for various industries
- Willingness to travel mainly for shorter periods (up to 10%) as required
We understand the importance of work-life balance and are dedicated to supporting our employees' personal and professional needs. From competitive benefits plans and comprehensive medical care to equitable opportunities for growth and development we strive to build a workplace that is encouraging and rewarding. Depending on location, our flexible work from home policy allows you to make the best of your time, by combining quiet home office days with collaborative experiences in the office so that you can personalize your work-life mix. Moreover, our global volunteer employee resource groups will empower you to connect with peers that share the same interest, promote diversity and inclusion, and positively contribute to communities around you
We regret to inform you that this job opportunity is no longer available
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