Job Opportunities in Romania
October 10, 2024
Capgemini
Iasi
OTHER
Collections Team Manager
Short Description
Qualifications
• High level customer service skills and very good communication skills;
- Strong people management skills (at least 1 year of experience);
- Experience in O2C area is an asset;
- Fluent English;
- Strong people management skills (at least 1 year of experience);
- Very good analytical skills, able to prepare complex analysis and reporting;
- Able to improve the process and to motivate the staff to do the same;
- Ability to delegate tasks and set deadlines.
Job Responsibilities
• Manages a team of Collections Specialists;
- Manages one or a few large customers on the basis of an Account Management approach;
- Ensures the implementation and adherence to the agreed collections policy;
- Responsible for achieving cash collection and ageing targets;
- Acts as first point of escalation for Credit Controllers;
- Manages, implements and maintains the Customer segmentation;
- Drives process redesign to ensure improvement within client context;
- Assesses applicability of GPM processes and matches these to client requirements.
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