Job Opportunities in Romania
October 11, 2024
CAPGEMINI ENGINEERING
Iasi
OTHER
Collections Process Lead with Spanish
Short Description
As a member of the team, you will participate in meeting service levels, key measurement targets of the team, delivers a high quality and cost-effective service and oversees the process (or part of process) and customer service decisions according to Capgemini methodologies, desk-top procedures and policies. You can take leadership to ensure the delivery of a customer focused service with highly proficient process knowledge, the ability to innovate and continually strive to improve the process and services delivered to the client.
Qualifications
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Languages: English and Spanish – minimum B2 level
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Microsoft Excel skills
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Customer service skills
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Strong interpersonal and negotiation skills
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Team player attitude
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Familiarity with standard analysis tools/techniques
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Ability to read analytical reports and interpret them in the given context and can apply sound levels of logic to tasks undertaken
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Minimum 1 year of experience in financial area (O2C roles preferably)
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Ability to apply process improvement methodologies to the area of expertise for the continuous improvement purposes
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Ability to keep abreast of technology technological developments, their strengths and weaknesses and suggest technology related improvements within the given area of expertise
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Ability to understand KPI measures and their impact on profitability
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Ability to propose improvements to optimize and increase efficiency and effectiveness within the delivery
Job Responsibilities
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Responsible for the day-to-day management of the client’s Accounts Receivable portfolio
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Ensures the delivery of a high quality, customer focused service on a daily basis to the client in accordance with agreed Service Level Agreements
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Ensures quick resolution by the Credit Control Team of issues and escalated items
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Manages a complex AR portfolio, negotiates and implements payment solutions with clients
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Responsible for achieving cash collection and ageing targets
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Applies fundamental collection techniques and adjusts collection strategies to the requirement of the portfolio
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Regularly assesses all credit management controls and procedures for change and improvement
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Develops strategies and solutions for problematic customers
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Develops strategies and solutions to overcome credit management and credit control challenges
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Is able to develop customer complex account reconciliations
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Ensures cash collection targets are met
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Good communicator who can articulate complex concepts with key stakeholders across different levels in a manner that leads to desired outcomes
Ref. code
1837610
Posted on
11 Oct 2024
Experience level
Experienced Non-Manager
Contract type
Permanent Full Time
Location
Iasi
Business unit
Business Services
Department
Finance & Accounting
We regret to inform you that this job opportunity is no longer available
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