Associate Support Consultant with English

September 27, 2024

Basware

Iasi

Customer Support is made up of 200+ experts globally, who provide professional, efficient, and effective technical support to Basware customers and partners in a manner that further enhances customer experience, satisfaction, and loyalty. We work to resolve customer cases and incidents to enable our customers to use Basware products and services efficiently and enable them to run their business seamlessly.
Customer Support draws on our collective expertise so that our customers realize the best possible business outcomes with Basware’s number 1 AP solutions.

Key responsibilities:

First line support for complex incidents and requests (chat/tickets/phone)
Technical problem solving
Replicate and investigate customer issues
Providing guidance to customers regarding our software products via e-mail
Classification and resolution of support requests via own help-desk ticketing system
Evaluation and prioritization of support inquiries
Contribution to the improvement of internal processes and routines.

Skills & Requirements

What we’re looking for:

Advanced level of English - must have;
Good know-how regarding Microsoft Windows, usage of common office PC applications and commonly used internet browsers;
You enjoy working with and for our customers;
Team player with customer service skills;
Ability to learn quickly and efficiently new technical products and software tools;
Previous experience in 1st line tech support - must have;
Excellent problem solving skills.

We Drive Customer Value

We Take Ownership

We Are Bold

About the company

Basware is how finance leaders in global enterprises can finally automate their complex, labor-intensive invoice processes and stay compliant with regulatory change. Our Accounts Payable (AP) automation and invoicing platform helps companies achieve a new level of efficiency – in a matter of months – while reducing errors and risks. We bring a unique combination of true automation, complete coverage, and deeper expertise to make it all just happen for our customers. That’s why the world’s most efficient AP departments at 700+ global customers rely on Basware to handle over 170 million invoices per year.
Joining Basware means you’ll join a team filled with innovators, passionate about their work and enthusiastic about the industry we’ve pioneered. You’ll work alongside highly motivated, capable, and friendly individuals who collaborate to deliver world-class solutions and services. A critical part of our culture is the high amount of trust we put into our employees—we want everyone to make a difference, so we offer flexibility in how you work, giving you the freedom and support to deliver your best results. We truly live our values where:
We Drive Customer Value , We Take Ownership and We Are Bold in everything we do, to make it all just happen for our customers.