Job Opportunities in Romania
October 3, 2024
Mercer
Cluj-Napoca
OTHER
Associate Quality Governance Specialist @DARWIN
Associate Quality Governance Specialist
The MMBUK Associate Quality Governance Specialist works closely with the Project Team, where projects require cross-functional collaboration with stakeholders from other teams in Darwin & Mercer like Client Management, Darwin Service & Support, Brokering, Helpdesk, Pensions and Product or external stakeholders. The Associate Quality Governance Specialist is involved in all the steps of the client journey of easy and medium projects, monitoring the completion of quality gates and milestones. They have a good understanding of the project lifecycle, thinking from a client perspective, checking all stakeholders are aligned and the quality of the project meets the end user expectations.
THE ROLE AND YOUR MISSION
Darwin™ and Project Lifecycle Knowledge
It is expected that the Associate Quality Governance Specialist has a good understanding of Darwin™ capabilities and projects flow and monitors if the quality gates are met in order to assure the quality of the product delivered.
Internal processes
It is expected that the Associate Quality Governance Specialist learns and applies the processes used in MMBUK:
Internal tools usage
Communication
It is expected that the Associate Quality Governance Specialist communicates effectively with all stakeholders he/she interacts with.
Growth/Development
It is expected that the Associate Quality Governance Specialist is constantly seeking ways of self improvement with support where necessary.
Utilization
YOUR EXPERIENCE AND VALUES
What makes you stand out?
What is in it for you?
Here at Darwin, we do not just get the job done, we go the extra mile. We strive to achieve one extra degree in all we do. We can do this because we have amazing people who do awesome things.
Wherever we are in the world we inspire connections and take great care to make working at Darwin a rewarding and meaningful career experience.
Darwin, a part of Mercer Marsh Benefits (MMB), is a community of 7,000 specialists in health, benefits, and employee wellbeing. With a global reach, we have the opportunity to impact millions of lives. We are proud to serve eight of the top ten technology companies, along with clients from various sectors. Over 4 million people already benefit from our platform.
Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer’s more than 20,000 employees are based in 43 countries and the firm operates in over 130 countries. Mercer is a business of Marsh Mc Lennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with more than 85,000 colleagues and annual revenue of over $23 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh Mc Lennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit mercer.com. Follow Mercer on Linked In and X.
Marsh Mc Lennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
As a company, we are committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections, and professional development benefits of working together in the office. Our teams will jointly identify at least one “anchor day” per week on which the full team will be together in person. This unwavering policy is carefully crafted to enhance team unity, inspire creativity, foster meaningful interactions between our colleagues, and help build our culture and local communities.
The MMBUK Associate Quality Governance Specialist works closely with the Project Team, where projects require cross-functional collaboration with stakeholders from other teams in Darwin & Mercer like Client Management, Darwin Service & Support, Brokering, Helpdesk, Pensions and Product or external stakeholders. The Associate Quality Governance Specialist is involved in all the steps of the client journey of easy and medium projects, monitoring the completion of quality gates and milestones. They have a good understanding of the project lifecycle, thinking from a client perspective, checking all stakeholders are aligned and the quality of the project meets the end user expectations.
THE ROLE AND YOUR MISSION
Darwin™ and Project Lifecycle Knowledge
It is expected that the Associate Quality Governance Specialist has a good understanding of Darwin™ capabilities and projects flow and monitors if the quality gates are met in order to assure the quality of the product delivered.
-
Monitor quality gates and milestone during projects;
-
Monitor projects are delivered on or under budget (no more than 20% over) – Total Original Estimate vs. Total Time Spent;
-
Check that JIRA has been updated in line with the dates agreed with the client and the Statement of Work is attached;
-
Flag to MMBUK In Life Services Lead and Portofolio Manager if the Statement of Work is incomplete;
-
Monitor UAT issues are raised and closed correctly, having people tagged, UAT resolution and area;
-
Perform site reviews together with the Consultant and Project Team before UAT & Go-Live;
-
Support Project Lead in raising and track UAT issues that are converted into change requests and capture them in the Lessons Learned document;
-
Review if the checklists were completed on time;
-
Check if the sample Payroll Report was shared mid window with the client by the Project Lead;
-
Pre BAU transition track if the Statement of Work was signed off by the client;
-
Attend huddles for projects and proactively highlight any possible risks;
-
Be involved in process and project review meetings;
-
Be involved end-to-end in projects, in order to ensure a quality end result;
Internal processes
It is expected that the Associate Quality Governance Specialist learns and applies the processes used in MMBUK:
-
Understand the QAG process and make sure its requirements are known at the team level and develops into a QAG ambassador;
-
Good understanding of the MMBUK delivery methodology;
Internal tools usage
-
It is expected that the Associate Quality Governance Specialist learns how to use the internal tools available and used in MMBUK;
-
Is able to use internal work tracking tools for monitoring projects, learning and time logging activities;
-
Is able to use internal tools for Incident monitoring and compliance;
Communication
It is expected that the Associate Quality Governance Specialist communicates effectively with all stakeholders he/she interacts with.
-
Good verbal and written communication.;
-
Willing to accept constructive feedback;
-
Actively involved in incidents analysis and team meetings;
Growth/Development
It is expected that the Associate Quality Governance Specialist is constantly seeking ways of self improvement with support where necessary.
-
Proves responsibility for own development: keeps objectives up to date, identifies training sessions that might be useful for current role and responsibilities;
-
Seeks out opportunities for developing new skills by reaching to senior members of the team to provide advice on how these can be achieved;
Utilization
-
Client work utilization: 85%;
-
Remaining utilization: 15% to be used for internal meetings, trainings within Darwin & Mercer, knowledge sharing, providing ad hoc support for other collages ;
YOUR EXPERIENCE AND VALUES
-
2+ years of experience of working in a project or delivery environment;
-
Excellent verbal and written communication skills in Romanian and English;
-
Technical (Darwin) skills;
-
Project Lifecycle knowledge;
-
Good understanding of internal processes;
-
Internal tools usage;
-
Quality Management at project level;
-
Good communication skills, confident in building report and dealing with challenges;
-
Relationship management;
-
Proactivity;
-
Responsibility;
-
Problem solving and organizational skills;
-
Strong attention to details;
-
Learning appetite and a growth mindset;
-
A passion for technology;
What makes you stand out?
-
Strong problem-solving and troubleshooting skills, with the ability to analyze complex issues and provide effective solutions;
-
Experience of working on and delivering multiple products;
-
Ability to communicate effectively to both technical and non-technical colleagues in a cross-functional environment;
-
Strong self-starter and involved contributor
What is in it for you?
-
An opportunity to work in a fast-growing, innovative company with lots of room for progression and career growth
-
A fail-friendly environment that encourages learning and initiative;
-
A yearly budget and the opportunity to build your flexible benefits package (up to 20% of your annual salary)
-
30+ days off (25 legal days off, 1 extra day off on your birthday, public holiday replacement days, extra buy/sell from your benefits budget)
-
Performance Bonus scheme
-
Matching charity contributions, charity days off, and the Pay it Forward charity challenge
-
Core benefits - Pension, Life and Medical Insurance, Meal Vouchers, Travel Insurance
-
We champion flexible working, and our mission is to help you find YOUR work-life balance, whether that's standard working, flex-time working, or working from home
Here at Darwin, we do not just get the job done, we go the extra mile. We strive to achieve one extra degree in all we do. We can do this because we have amazing people who do awesome things.
Wherever we are in the world we inspire connections and take great care to make working at Darwin a rewarding and meaningful career experience.
Darwin, a part of Mercer Marsh Benefits (MMB), is a community of 7,000 specialists in health, benefits, and employee wellbeing. With a global reach, we have the opportunity to impact millions of lives. We are proud to serve eight of the top ten technology companies, along with clients from various sectors. Over 4 million people already benefit from our platform.
Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer’s more than 20,000 employees are based in 43 countries and the firm operates in over 130 countries. Mercer is a business of Marsh Mc Lennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with more than 85,000 colleagues and annual revenue of over $23 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh Mc Lennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit mercer.com. Follow Mercer on Linked In and X.
Marsh Mc Lennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
As a company, we are committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections, and professional development benefits of working together in the office. Our teams will jointly identify at least one “anchor day” per week on which the full team will be together in person. This unwavering policy is carefully crafted to enhance team unity, inspire creativity, foster meaningful interactions between our colleagues, and help build our culture and local communities.
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