Workflow Resolution in which the analyst shall
Handle the requests via email from internal customers or external suppliers
Handle the workflows in the system to ensure the booking of the suppliers invoices
Analyse and provide adequate and timely response to all information requests
Ensure request resolution on the system
Contact the suppliers to solve any issue with the document (for example request credit notes)
Ensure the weekly update of the comments for the pending workflow in the system
Provide input to improve request resolution and contribute to continuous improvement
Follow up of Purchase Orders in which the analyst shall
Follow-up the purchase order receptions by sending two/three reminders during the month to alert which PO’s are pending for the receptions to be done
Handle the requests via email from internal customers to open or close purchase orders
Ensure the close of Purchase Orders based on the age defined by the entity to have them automatically closed
Habilitation and update of Matrix in which the analyst shall
Handle the requests via email from internal customers, to add or remove One Capp profiles
Ensure the update of the Matrix in accordance with the request received and /or if any missing data in the matrix
One Capp Purcharse Orders creation in which the analyst shall
Handle the requests via email from internal customers considering the creation of One Capp Purchase Orders under the scope of the team
Prepare the documentation for the meeting of follow up of pending and ensure that after the meetings a resume will be sent with all points discuss
Ensure the daily update of the file used by the team to follow up the activity, taking in consideration the rules defined by the Team Leader/ Manager