Job Opportunities in Poland
October 15, 2024
Aion Bank
Warszawa
OTHER
Incident & Problem Owner
What we do?
Aion Bank is a fully regulated European bank and credit institution that combines Vodeno’s proprietary, private blockchain-based platform with its ECB banking license, balance sheet and regulatory and compliance expertise to offer a comprehensive suite of embedded banking products.
Aion has a track record of delivering fully compliant embedded banking solutions to retailers, e Com/marketplaces, banks/neobanks and fintechs, creating a better customer experience that drives conversion, increases engagement and fosters loyalty.
Aion Bank is currently active in Belgium, Germany, Poland and Sweden, including a retail business in both Belgium and Poland.
Our biggest strength is our people - a group of highly intelligent, creative, result-driven and ambitious individuals who always rise to the challenge. Together, we create a positive, energetic and fast-paced work environment. We stay professional in getting things done, but remember not to leave our passion and fun behind.
We are currently looking for a Incident & Problem Owner ready to join our adventure and share our ambition.The primary purpose of the role is to play a pivotal role in ensuring our bank's operational resilience through effective incident and problem management strategies to maintain well-designed embedded banking services that meet customer needs while adhering to industry best practices.
Aion has a track record of delivering fully compliant embedded banking solutions to retailers, e Com/marketplaces, banks/neobanks and fintechs, creating a better customer experience that drives conversion, increases engagement and fosters loyalty.
Aion Bank is currently active in Belgium, Germany, Poland and Sweden, including a retail business in both Belgium and Poland.
Our biggest strength is our people - a group of highly intelligent, creative, result-driven and ambitious individuals who always rise to the challenge. Together, we create a positive, energetic and fast-paced work environment. We stay professional in getting things done, but remember not to leave our passion and fun behind.
We are currently looking for a Incident & Problem Owner ready to join our adventure and share our ambition.The primary purpose of the role is to play a pivotal role in ensuring our bank's operational resilience through effective incident and problem management strategies to maintain well-designed embedded banking services that meet customer needs while adhering to industry best practices.
What you will be doing?
- Leading the incident and problem management process, ensuring identification, logging, and resolution of incidents to minimise impact on operations and customers
- Monitoring root cause analysis and problem resolution processes to prevent recurrence of incidents and enhance service reliability
- Working closely with cross-functional teams, including IT, security, compliance, and customer service, to foster a culture of resilience and proactive problem-solving
- Developing and maintain key performance indicators (KPIs) to track incident trends, response times, and overall operational performance
- Reporting to regulatory authorities as required, ensuring compliance with payment industry regulations.
- Designing and deliver training programs to enhance staff awareness and preparedness regarding incident and problem management protocols
- Ensuring all processes align with industry regulations and best practices, maintaining a robust framework for operational resilience
Skills you should have
- 3+ years in fintech or digital banking, blending financial, commercial and technical expertise
- Strong understanding of incident & problem management processes (COBIT, ITIL)
- Strategic planning skills, aligning decisions with long-term organisational goals
- Strong communication, networking, and information-gathering skills
- Stakeholder engagement, team spirit, and assertive diplomacy for effective collaboration
- High integrity, adaptability, and proactive mindset in handling multiple responsibilities
- Fluency in English
What we offer
You will get an opportunity to work in an innovative, digital bank applying state of the art approaches and technologies.
Unless limited by banking regulations we offer a flexible form of contract.
You will be provided an Individual Development Budget, dedicated to enhancing your professional skills.
If your role permits, we also offer flexible work location: home/office — according to your preference.
You and your closest family will be covered with VIP-level private medical care which includes dental treatment and a hospitalisation package.
We care for our colleagues’ well being, therefore we cover psychological consultations if you ever feel you need such support.
Aion bank account without fee.
We co-sponsor your Multisport card and cover 50% of its cost.
You will work on computer equipment that delivers the best user experience — Apple Mac Book.
If you feel like working from the office, we have beautiful space available for you in Brussels and Warsaw. Each office is very nicely located with convenient commute options by public transport and by bike. Our office in Warsaw offers healthy snacks throughout the day.
Unless limited by banking regulations we offer a flexible form of contract.
You will be provided an Individual Development Budget, dedicated to enhancing your professional skills.
If your role permits, we also offer flexible work location: home/office — according to your preference.
You and your closest family will be covered with VIP-level private medical care which includes dental treatment and a hospitalisation package.
We care for our colleagues’ well being, therefore we cover psychological consultations if you ever feel you need such support.
Aion bank account without fee.
We co-sponsor your Multisport card and cover 50% of its cost.
You will work on computer equipment that delivers the best user experience — Apple Mac Book.
If you feel like working from the office, we have beautiful space available for you in Brussels and Warsaw. Each office is very nicely located with convenient commute options by public transport and by bike. Our office in Warsaw offers healthy snacks throughout the day.
Our process
We keep our recruiting process simple.
Step 1: Talk with one of our Recruiters about your to date experiences and ambitions
Step 2: Meet with your future Team Manager to deep dive on the role specifics and our work environment
Step 1: Talk with one of our Recruiters about your to date experiences and ambitions
Step 2: Meet with your future Team Manager to deep dive on the role specifics and our work environment
Our note to you
Diverse teams really are the best teams. Research shows that some candidates may hesitate to apply for a job unless they meet every requirement. If you are excited about working with us, we encourage you to apply - even if you're not 100% sure. We are interested in getting to know you and learning about what you bring to the table.
Please note that we may close a job posting early if we receive a large number of exceptional applications.
Good luck!
Please note that we may close a job posting early if we receive a large number of exceptional applications.
Good luck!
Apply for this job
About us
Read more about what we do on our website.
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