Job Opportunities in Poland
September 20, 2024
Andersen Software
Kraków
Helpdesk Engineer
Summary
The IT company Andersen invites an experienced Helpdesk Engineer to join its team for working with a company from the UK.
The customer is a UK-based next-generation integrated global payment ecosystem with the clear mission to change how money is moved around the world. The company currently supports cross-network operability globally across Mastercard, Visa, China Union Pay and local ACH and payment schemes, providing over 40 payment methods for online SMEs.
The project aims to leverage the customer’'s cutting-edge technology and expertise to provide individuals and businesses with fast, secure, and cost-effective payment services across borders.
The IT company Andersen invites an experienced Helpdesk Engineer to join its team for working with a company from the UK.
The customer is a UK-based next-generation integrated global payment ecosystem with the clear mission to change how money is moved around the world. The company currently supports cross-network operability globally across Mastercard, Visa, China Union Pay and local ACH and payment schemes, providing over 40 payment methods for online SMEs.
The project aims to leverage the customer’'s cutting-edge technology and expertise to provide individuals and businesses with fast, secure, and cost-effective payment services across borders.
Responsibilities
- Providing first-level technical support to end-users.
- Diagnosing and troubleshooting hardware and software issues.
- Assisting with software installations and configurations.
- Maintaining detailed records of support requests and interactions.
Requirements
- Experience in relevant fields for 3+ years.
- Strong knowledge of computer hardware and operating systems.
- Working knowledge with Windows (10 and up) and Mac OS, MS Office packet, peripheral devices (printer, camera, microphone, headphones/speakers).
- Working knowledge with Active Directory (creating new users, groups, assigning new users to certain groups).
- Working knowledge with Google Workspace - new user creation/blockage/archiving, mail initial troubleshooting; work with Google Drive, Google Meet, calendar; Google docs.
- Experience with simple troubleshooting for hardware problems with laptops - power issues, high cpu load, slow performance.
- Working knowledge with MDM solutions - Intune, Jamf.
- Experience with VPN/proxy servers.
- Experience with troubleshooting remotely with simple network issues - like "no connection", "weak signal", "vpn is not working"; remote desktop connection, remote assistance using remote connection tools.
- Capability to write common documentation, end user guides; capability to explain technical stuff to non technical users.
- Excellent customer service and interpersonal skills.
- Proficiency in using remote support tools.
- Level of English – from Intermediate and above.
Desired skills
- Familiarity with ITIL principles and best practices.
Reasons to join us
- Experience in teamwork with leaders in Fin Tech, Healthcare, Retail, Telecom, and others. Andersen cooperates with such businesses as Samsung, Siemens, Johnson & Johnson, BNP Paribas, Ryanair, Mercedes, TUI, Verivox, Allianz, T-Systems, etc..
- The opportunity to change the project and/or develop expertise in an interesting business domain.
- Job conditions – you can work both fully remotely and from the office or can choose a hybrid variant.
- Guarantee of professional, financial, and career growth! The company has introduced systems of mentoring and adaptation for each new employee.
- The opportunity to earn additional up to 1,700 EUR per month by participating in the company's activities.
- Access to the corporate training portal, where the entire knowledge base of the company is collected and which is constantly updated.
- Bright corporate life (parties / pizza days / Play Station / fruits / coffee / snacks / movies).
- Certification compensation (AWS, PMP, etc).
- Referral program.
- English courses.
- Private health insurance and compensation for sports activities.
We regret to inform you that this job opportunity is no longer available
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