Job Opportunities in Poland

What your background should look like:

• Ensures all responses follow approved company guidelines
• Duties and tasks are more complex and less routine
• May creatively adapt procedures, techniques, and/or equipment to meet job requirements
• Handling customer concerns by providing appropriate solutions and alternatives, and then following up to ensure resolution
• Resolve, prioritize and research customer issues in a timely and accurate fashion.
• Work in partnership with our customers and Account Managers to plan activity and grow and develop the accounts
• Understand customer needs and requirements by identifying and seeking out new opportunities to improve the service level and relationship
• Understanding the customers' business and competition
• Proactively identifying and eliminating potential issues that may negatively affect the customer.
• Optimize communications and relationships between Customer Service Advisory Services Support and various other departments and parties involved
• Liaise and coordinate with Account Managers and internal staff proactively in relation to the day to day running of the account(s)
• CCP ensures that all customer queries, (internal and external) on product quality, availability, and substitutions, inventory and order status, pricing, billing, invoices and traffic carrier concerns are resolved satisfactorily
• Analyze and lead improvement to Customer’s specific KPI’s
• Align with support team of specialists to ensure tasks are achieved with quick turnaround
• Representing and advocating internally for the voice of customer
• Answering incoming calls regarding service questions, product problems, billing issues, and general client concern
• Keeping detailed and adequate records of customer interactions, transactions, comments, and complaints
• Performs contract review of all orders for customer requirements to ensure that the Associate Representative (i.e., Order Administration) is processing orders per negotiated requirements including importing and exporting requirements
• Support process improvement to standardized operational procedures (SOP)
• Works under limited or minimal supervision, referring only very complex issues to higher levels
• May provide training and guidance to others

Key Qualifications, Experiences and Knowledge:

• Ability to recognize and adapt to change
• Willingness to assist new team members and peers including training.
• Attention to detail
• Patience and a Positive Attitude
• Willingness to proactively learn and take initiative
• Strong communication skills
• Exercise good judgment
• Goal-Oriented
• Customer Focused

Competencies