Job Opportunities in Philippines
October 2, 2024
iReply Back Office Services Inc.
Bacolod
OTHER & FULL TIME
Virtual Assistant
Role: Virtual Assistant
Responsibilities
Experience:
Pay: Php20,000.00 - Php25,000.00 per month
Benefits:
Responsibilities
- Phone Management:
- Handle inbound/outbound calls.
- Return missed calls and follow up on unanswered calls.
- Confirm and reschedule appointments for customers and subcontractors.
- Quality check (QC) all calls.
- Handle customer disputes and submit refunds.
- Answer calls on behalf of the team.
- Customer and Task Follow-up:
- Follow up with customers and request 5-star reviews.
- Track and update Google Business Profiles and Google reviews.
- Monitor and follow up on technician performance (future task).
- Monitor GPS tracking and submit performance reports.
- Manage workflow discrepancies, reach out to technicians to correct issues, and ensure daily updates to carrier and property manager assignments.
- CRM and Job Management:
- Perform CRM audits, ensuring job, company, and contact information is accurate.
- Clean up and fill in missing information in the CRM.
- Accept new job calls, create jobs in Fusion, and ensure all required fields are filled accurately.
- Create job folders in the shared drive and email ESA to customers.
- Add new opportunities in Builder Trend for the Repairs division.
- Accounts Receivable:
- Submit invoices through Quick Books Online (QBO).
- Phones:
- Serve as the first point of contact for customers and adjusters. Assist or transfer calls as needed.
- Email Management:
- Review missed call emails from the dispatch center and follow up.
- Respond to Xactware Assignment Note emails and miscellaneous internal requests.
- Follow up on customer tasks to ensure completion.
- Fusion Compliance Tasks:
- Monitor and track compliance tasks.
- Escalate program-related jobs to management if issues arise.
- Appointment Confirmation:
- Confirm scheduled appointments with customers at the beginning of the day.
- Mitigation Audits:
- Perform daily audits for new jobs using Fusion, MICA, and Click Up.
- Verify job status, equipment details, notes, and required documentation.
- Ensure compliance tasks and daily updates are completed.
- Review and mark off completed items in the Click Up checklist and Audit Report Spreadsheet.
- Send job update requests to mitigation technicians and project managers.
- Generate ITEL forms.
- Handle any additional customer service or administrative tasks.
Experience:
- Minimum of 2-3 years of experience in a similar role, preferably in customer service or administrative support.
- Experience handling inbound/outbound calls and scheduling appointments.
- Prior experience with CRM software (e.g., Fusion, Builder Trend, Luxor) and Quick Books Online (QBO) is a plus.
- Strong communication skills, both verbal and written.
- Excellent organizational and time management abilities.
- Detail-oriented with a focus on accuracy, particularly when auditing CRM data and tracking tasks.
- Ability to multitask and handle multiple job workflows simultaneously.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook).
- Familiarity with GPS tracking and performance monitoring.
Pay: Php20,000.00 - Php25,000.00 per month
Benefits:
- Company Christmas gift
- Company events
- Free parking
- Health insurance
- On-site parking
- Paid training
- Pay raise
- Evening shift
- Late shift
- Night shift
- 13th month salary
- Overtime pay
- Virtual Assistant: 2 years (Required)
- CSR: 1 year (Required)
- English (Required)
We regret to inform you that this job opportunity is no longer available
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