Job Opportunities in Philippines

you will have the responsibility for remote client support, as well as the potential for infrequent onsite support, including heavy interaction with end-users in diverse computing environments.
This is a full-time role, on a US shift and on a Work in the office set-up.
If you have the right skill set, this may be your opportunity to enter this fast-growing organization.
DUTIES AND RESPONSIBILITIES:

• Monitor escalated service tickets, ensuring timely escalation and resolution
• Managing diverse computing environments across a variety of business clients
• Analyze and document unfamiliar client/server network setups, identifying the fastest path to resolution
• Perform rapid analysis of workstation/server incidents to determine root causes
• Provide consulting to clients on certain applications, best practices, and general computing processes
• Troubleshoot and resolve high-level workstation, server, and network issues following standard operating procedures
• Utilize software tools and vendor-specific utilities to expedite incident resolution
• Resolution of incidents related to, but not limited to the following:
• Mail Application/Office 365 issues
• Client/Server Connectivity issues (per SOP)
• Time Sensitive and VIP Workstation incidents
• File Restores
• Remote Access incidents (Citrix and Terminal Services)
• Networked Printer Issues
• Azure

QUALIFICATIONS:

• At least 5 years of relevant experience as a Systems Engineer
• Strong background in desktop and server support
• Proven experience in troubleshooting network configurations and hardware issues
• Expertise in Microsoft Server and Workstation technologies
• Ability to follow documented processes while escalating unclarified variables to management
• Excellent customer service skills with a problem-solving mindset
• Strong prioritization and task coordination skills

NICE TO HAVES:

• Experience with Terminal Services & Citrix
• Experience with monitoring and remote management tools
• Experience with VMWare
• Experience with Microsoft Exchange/Office 365
• Network+

WHAT’S IN IT FOR YOU?

• Full-time permanent position
• Competitive compensation package and benefits
• Be part of a dynamic US Team
• 13th-month pay
• Paid Leaves, commutable to cash
• Access top-tier health insurance, including dental coverage.
• Personal development and training opportunities
• We cover Government-mandated benefits (SSS, Phil health, Pag Ibig, Maternity or Paternity leave benefit, Solo Parent Leave, etc.)
• Participate in a variety of activities, including team outings, sports events, and other fun events to foster camaraderie.

Job Types: Full-time, Permanent
Pay: Php60,000.00 - Php85,000.00 per month
Benefits:

• Company events
• Health insurance
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Schedule:

• 8 hour shift
• Evening shift
• Fixed shift
• Night shift
• Shift system

Supplemental Pay:

• 13th month salary
• Anniversary bonus
• Overtime pay
• Performance bonus

Application Question(s):

• Are you willing to work onsite and night shift at 1Nito Tower, Cebu?
• Do you directly communicate with Clients/end users for issue resolution?

Experience:

• Windows: 3 years (Required)
• Office 365: 3 years (Required)
• VMWare: 3 years (Required)
• Connect Wise: 3 years (Required)