Job Opportunities in Philippines
October 10, 2024
Siccion Holdings Inc
San Fernando
FULL TIME
IT Staff
· Cycle Time: Customer Support Ticket Resolution. Efficiently and timely resolving customer support depending on the number of hours required to serve the ticket.
· Productivity and Performance management practices. Absolute time frame resolved identifying the specific issues causing prolonged customer support ticket resolution times.
· Sufficient Training. Measures knowledge, skills extension and limitations of the job expected compared to actual function and performance.
· Mean Time to Repair. Effectively measures the average number of hours required to repair the system, application or network to full functionality following a failure, or service interruption which begins at the exact time of failure occurs.
· Efficiency Issue Response Production. Up-to-date on current issue resolution practices and improve the training programs to ensure “the know how” to resolve all relevant issues
· Systems Built to Facilitate Speedy Debugging and Recovery. Measures high values and dire effect on the company's business operations, such as accessing important company data or employee records, which can harm the company's ability to satisfy their needs.
· Mean Time Between Failures. Effectively monitors the time period or longevity of the network or systems application in between failures right after the initial failure occurs.
· Efficiency testing of the Network, System or Application before its releases. Measures the knowledge, effectiveness and the right application before actual application for the entire management system.
· Support Tickets Closed per Employee. Measures the division between the number of customer support tickets resolved, or closed and the total number of employees processing and resolving customer support tickets in a timely manner and effective way of approach.
· Unit Cost Customer Support Ticket. Measures the total expense incurred by the User Support & Services compared to the total number of customer support tickets opened over the same period of time.
JOB SPECIFICATION: (Work Behavior)
· Installing CCTVs for the entire group of companies as needed including troubleshooting and repairing CCTV
· Preparation of requisition for the materials needed
· Responds and provides services to head office, warehouse and complexes
other tasks may assign from time to time
Job Type: Full-time
Pay: Php18,000.00 - Php25,000.00 per month
Benefits:
· Productivity and Performance management practices. Absolute time frame resolved identifying the specific issues causing prolonged customer support ticket resolution times.
· Sufficient Training. Measures knowledge, skills extension and limitations of the job expected compared to actual function and performance.
· Mean Time to Repair. Effectively measures the average number of hours required to repair the system, application or network to full functionality following a failure, or service interruption which begins at the exact time of failure occurs.
· Efficiency Issue Response Production. Up-to-date on current issue resolution practices and improve the training programs to ensure “the know how” to resolve all relevant issues
· Systems Built to Facilitate Speedy Debugging and Recovery. Measures high values and dire effect on the company's business operations, such as accessing important company data or employee records, which can harm the company's ability to satisfy their needs.
· Mean Time Between Failures. Effectively monitors the time period or longevity of the network or systems application in between failures right after the initial failure occurs.
· Efficiency testing of the Network, System or Application before its releases. Measures the knowledge, effectiveness and the right application before actual application for the entire management system.
· Support Tickets Closed per Employee. Measures the division between the number of customer support tickets resolved, or closed and the total number of employees processing and resolving customer support tickets in a timely manner and effective way of approach.
· Unit Cost Customer Support Ticket. Measures the total expense incurred by the User Support & Services compared to the total number of customer support tickets opened over the same period of time.
JOB SPECIFICATION: (Work Behavior)
· Installing CCTVs for the entire group of companies as needed including troubleshooting and repairing CCTV
· Preparation of requisition for the materials needed
· Responds and provides services to head office, warehouse and complexes
other tasks may assign from time to time
Job Type: Full-time
Pay: Php18,000.00 - Php25,000.00 per month
Benefits:
- Pay raise
- Promotion to permanent employee
- 8 hour shift
- Day shift
- 13th month salary
- San Fernando, Pampanga: Reliably commute or planning to relocate before starting work (Required)
Latest Job Opportunities
October 11, 2024
Sunnies Inc.
Sales Associate (KCC Zamboanga)
Zamboanga City
FULL TIME & OTHER
View DetailsOctober 11, 2024
Smart Career Outsourcing Services Co
Offline Marketing Specialist
Bacolod
FULL TIME
View DetailsOctober 11, 2024
Smart Career Outsourcing Services Co
Events Marketing Representative
Bacolod
FULL TIME
View DetailsOctober 11, 2024
SMART CAREER OUTSOURCING SERVICES CO.
Events Marketing Specialist
Bacolod
FULL TIME & OTHER
View DetailsOctober 11, 2024
Hap Suy Hardware Co., Inc.
Sales Area Supervisor - EastWest Visayas
Iloilo City
OTHER & FULL TIME
View DetailsSimilar Jobs
September 10, 2024
J&F Department Store Corporation
Branch Secretary (Accounting Staff)
Santa Josefa
FULL TIME
View DetailsSeptember 10, 2024
Remote Employee BPO Philippines Inc.
Accounting Staff (Accounts Receivable)
San Fernando
FULL TIME & OTHER
View DetailsSeptember 10, 2024
De La Salle Health Sciences Institute
Project-based IT Staff Lights and Sounds
Dasmariñas
View DetailsSeptember 10, 2024
De La Salle Health Sciences Institute
Project-based IT Staff Multimedia
Dasmariñas
View Details