Job Opportunities in Philippines
October 10, 2024
iResource Consulting
FULL TIME
HELPDESK SUPPORT
HELPDESK SUPPORT
Job Description
- Provides answers to clients by identifying problems, researching answers, and guiding
- clients through corrective steps via phone or e-mails.
- Improves client references by writing and maintaining documentation.
- Create service tickets for proper coordination to technical department.
- Investigating and diagnosing incidents and researching solutions.
- Providing status on service request to customers.
- Escalating incidents and service requests to the next level of support.
- Bachelor’s/College Degree in IT or Computer Science
- Pay attention to details and business awareness.
- Consistency of tickets and email update
- Expected to adhere to their workplace schedules, set by the department/supervisor.
- Active listening on complaint and work to find an effective solution.
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