Job Opportunities in Philippines
October 11, 2024
Fair Trade Outsourcing
Iloilo City
CONTRACT
Customer Service Representative - Voice
This role is for our retail account and will tentatively start at the beginning of October for the winter season in the US.
SPECIFIC DUTIES AND RESPONSIBILITIES
The following are the specific duties and responsibilities of the Customer Service Representative (Voice).
Pay: Php16,000.00 per month
Schedule:
SPECIFIC DUTIES AND RESPONSIBILITIES
The following are the specific duties and responsibilities of the Customer Service Representative (Voice).
- Back order Inquiries
- Billing Questions and Issue
- Cancellation of orders
- Referring to the manufacturer
- Following up on orders or concerns
- Product Inquiries
- Return and exchange questions and processes
- Return requests for faulty products or size issues
- Refunds for items
- Correcting Shipping errors
- Offering Substitutes for items that are out of stock.
- Basic Tech Support for items
- Tracking inquiry
- Warranty request/claim
- Wholesale Inquiries
- Sales
- Payment processing
- Minimum of 6 months Customer service experience
- Prior knowledge of Retail Ops or similar order processing system is a plus
- Strong communication skills
- Quick learner who can pay attention to detail
- Ability to work well in a team
- Positive attitude and with desire to help customers
Pay: Php16,000.00 per month
Schedule:
- 8 hour shift
- Night shift
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