Job Opportunities in Philippines
September 10, 2024
Canon
Angeles
Customer Service Representative
Essential duties:
Customer Service
Customer Service
- Support team to ensure swift resolution to customer issues.
- Develop relationship with clients through professional communication.
- A strong relationship with all customers across multiple levels of business.
- Complete understanding of client’s SOPs.
- Ensure emails are answered within the SCS agreed turn-around time.
- Follow up on KPI’s raised internally/externally within the SCS agreed turn-around time.
- Develop strong relationships with key customers and SCS Key Account Managers.
- Provide proactive, best-in-class customer service for all customers.
- Co-ordinate customer reporting and ensure accurate and on time delivery of reports to customer.
- Perpetuate a positive, proactive, team-based culture within the Customer Service team through regular and effective communication.
- Ensure all work is compliant with all laws, regulations and policies.
- Succession planning, to ensure your role has adequate substitutes trained.
- Act as a mentor to others.
- Daily activities and personal conduct should be professional, and an example of what is expected from staff and in line with SCS values and behaviors.
- Work to the standards required in the relevant Result Areas as defined in your PAR.
- Maintain accurate records of work performed to facilitate accurate invoicing of clients and reporting of Key Performance Indicators
- Assist Site Management with daily tasks as required
- Assist with site finance tasks
- Preparation of data for Customer invoicing
- Work closely with other business areas to improve processes and practices to ensure smooth flow of information and reduction in the number of issues
- Develop and implement effective systems and maintenance support policies to ensure that high quality service can be consistently achieved.
- Accept coaching and mentoring from management, learning and developing self with the goal of career progression within the business
- Embrace training and development opportunities to continually improve industry, product and service knowledge.
- Participate in forums to generate ideas and suggestions for improvement and help to test those improvements in own work area.
- Strong customer service orientation
- Competent financial and business analysis skills
- Highly organized and able to juggle competing priorities effectively
- Ability to attend to detail
- Effective time management and self-discipline
- Strong numerical and literacy skills
- Able to demonstrate the highest level of confidentiality
- Customer relations skills
- Sound interpersonal and communication skills, both oral and written
- Ability to establish and maintain effective rapport with personnel at all levels.
We regret to inform you that this job opportunity is no longer available
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