Job Opportunities in Philippines

This role is for our retail account and will tentatively start at the beginning of October for the winter season in the US.
JOB PURPOSE
Customer Service Representative handles customers’ subscription concerns through email and tickets.
SPECIFIC DUTIES AND RESPONSIBILITIES
The following are the specific duties and responsibilities of the Customer Service Representative.

• Billing Questions and Issues
• Cancellation of orders
• Following up on orders or concerns
• Product Inquiries
• Return and exchange questions and processes
• Return requests for faulty products or size issues
• Refunds for items
• Correcting Shipping errors
• Tracking inquiry

REQUIREMENTS

• Desire to help customers
• Strong written skills
• Quick learner who can pay attention to detail
• Ability to work well in a team
• Preferably with prior data entry or CSR experienced
• EP Level Jr - this should focus on the agents writing skills more so than verbal as this is a non-voice account

Job Type: Fixed term
Pay: Php13,000.00 per month
Schedule:

• 8 hour shift
• Night shift

Education:

• Bachelor's (Preferred)

Experience:

• Customer Service Representative: 1 year (Preferred)

Language:

• English (Preferred)