Job Opportunities in Philippines

Job Summary: Customer Service Representative
Main objectives and duties:
1. Online Tickets Handling

• Manages and resolves customer support tickets using Zen Desk.
• Effectively addresses product or service issues by thoroughly understanding the customer's concerns.
• Identifies the root cause of the problem, selects the most appropriate solution, and clearly communicates the resolution to the customer.
• Responds to inquiries and concerns about products and/or services.
• Utilizes available tools to troubleshoot and resolve technical issues.
• Processes customer orders and purchases of products and services.
• Escalates complex issues to the relevant departments for quicker resolution.
• Delivers an outstanding customer service experience.

2. Online and Social Media Accounts Customer Support

• Responding to comments, messages, and reviews.
• Addressing customer service inquiries and issues.
• Managing customer feedback on social media platforms.

3. Complete Documentation

• Ensure customer information is accurate and up-to-date in the existing database.
• Maintain a precise and timely record of every customer transaction or interaction, ensuring professionalism.
• Document all tasks thoroughly.

4. Compliance with Internal and Client Guidelines

• Uphold a high standard of professionalism in interactions with customers and clients.
• Build and maintain positive relationships with both customers and team members.
• Adhere to the assigned weekly work schedules.
• Offer timely feedback on recurring customer concerns or trends.

Minimum Qualifications

• Must be at least a Senior High School graduate (or high school graduate under the previous curriculum), possess a vocational degree in any field, or have an equivalent qualification.
• Strong verbal and written communication abilities.
• Basic proficiency in computer navigation and MS Office applications.
• Excellent interpersonal skills and the ability to build strong relationships.

Required Skills

• Customer Service Orientation
• Active Listening Skills
• Strong Problem-Solving Abilities
• Effective Communication
• Teamwork and Collaboration
• Technical Proficiency (relevant to the role), including online and social media navigation skills.
• Familiarity with websites and applications.
• Basic Mandarin Chinese proficiency is an advantage.

Job Types: Full-time, Fresh graduate
Benefits:

• On-site parking

Schedule:

• 10 hour shift

Supplemental Pay:

• 13th month salary

Education:

• Bachelor's (Preferred)

Experience:

• Customer Service Representative: 1 year (Preferred)

Language:

• Chinese (Preferred)
• English (Required)