Job Opportunities in Philippines

JOB SUMMARY:
Under the direct supervision of the Line Leader, the Voice Service Associate 1 (VSA 1) is responsible for obtaining and verifying information from clients, vendors, business partners, or sales leads through calls and emails in accordance with the client’s quality requirements and specifications.
DUTIES & RESPONSIBILITIES:
1. Obtains and verifies information received from client through calls and emails to check
accuracy and completeness of gathered data.
2. Inputs validated data in client-supplied application in accordance with project specifications.
3. Conducts follow up calls or emails to ensure information orders are processed within
specified turn around time.
4. Raises queries for any unclear instructions and informs immediate superior of any
discrepancies and problems encountered while doing the assigned task to make certain
that all deliverables are completed accurately and properly.
5. Reports all issues encountered with client-supplied applications and machine/network
breakdown to immediate superior on a timely manner for a seamless production
6. Attends and completes training course, project orientations, job-related training, and/or
other company-initiated training when applicable and necessary to fulfill satisfactory needs
of the department and clients adhering to the specific terms and conditions indicated in the
signed contract/training agreement.
QUALIFICATIONS:
- Completed at least 2 years in college
- 1 year or more of relevant and related experience in BPO industry is an advantage
- Typing speed of 40 WPM, 100% ACCURACY
- Temporary WFH set-up
- Proficient in MS Office tools
IMPT. NOTE: As this website allows us to collect your information through your resumes, please read our Privacy Notice before proceeding: https://www.adec-innovations.com/privacy-statement/
Job Type: Full-time
Benefits:

• Company events
• Health insurance
• Life insurance
• Work from home

Schedule:

• 10 hour shift
• 8 hour shift
• Holidays
• Monday to Friday
• Weekends

Supplemental Pay:

• 13th month salary

Education:

• Bachelor's (Preferred)

Experience:

• Customer Service Representative: 1 year (Preferred)

Language:

• English (Preferred)