Responsibilities :
Client Management Services
Customer Operations – Central Site Ops (CSO)
The Central Site Ops is responsible to execute and ensure delivery of implementation and steady state services as defined by the Client Statement of Work (SOW). Is the primary contact point for client contacts, any 3rd party partners and Lexmark resources required to execute the defined services Duties include day to day operations against the core managed services delivery requirements, including escalation management. Also ensure standard reports are provided as required in the SOW. The Central Site Ops is responsible to build a strong working partnership with the client contacts and be seen as a trusted and committed partner. Expected to consistently demonstrate and represent the Lexmark brand according to our mission and guiding principles.
ROLES AND RESPONSIBILITIES:
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Manage all aspects of the day-to-day operations such as install base accuracy, hardware order management, device change management, issue resolution, , toner reconciliation analysis, consumables management, vendor management, normal business as usual activities
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Assures compliance with Lexmark and Customer’s HR, procurement, legal, financial, ethics and government related policies, strategies and processes
EXPERIENCE AND BACKGROUND:
IDEAL CANDIDATE will have the following experience:
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Client interaction experience with Enterprise level clients such as LOB Managers, IT or Procurement Directors, IT Professionals, Program Managers, etc.
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Excellent skills in MS Office Suite including, word processing, spreadsheet, and presentation software. MS Visio and MS Access preferred; working knowledge and MS office suite basic skills are required
PERSONAL CHARACTERISTICS:
BA/BS/BBA degree in Business or equivalent experience
Six Sigma, Lean, TQM or other business process improvement methodology preferred
Project Management certification preferred
ITIL / ITSM experience; certification preferred
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Key Process Flows (MADC, Order Mgmt, Manual Meter Read Collection, Escalation Process Procedures, etc.) for each Client
How to Apply ?
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