Ensures that transactions are completed within the prescribed period
Ensuring Service Level Performance (SLA) are being achieve for high customer satisfaction.
Demonstrates understanding of the effect of each business target to operations and the profitability of the business.
Prepares data needed for client billing and collection
Submits SLA reports and statutory compliance reports that may be required by the management, client, or government
Prepares Adhoc reports including Root Cause Analysis (RCA) and recommendations as needed.
Monitors team revenue by ensuring timely billing based on the approved contract/s.
Submits performance evaluation to Human Resources for associate regularization/non-regularization.
Complies with timelines of submission of reports and other statutory requirements
Adheres to monthly, quarterly and annual statutory compliance
Ensures adequacy of controls in all processes
Consistently maintains team performance and engages in continuous improvement efforts by leveraging performance tools and data.
Establishes team’s back up structure for business continuity
Identifies, trains and develops leaders within the team
Responsible for performance of team members
Demonstrates an understanding his/her role as a leader and uses all guidelines and tools, both internal and Client driven, to appropriately manage the team.
Identifies process improvement that can result to efficiency and cost savings
Effectively conducts performance reviews with team members
Perform other tasks that may be assigned from time to time.
Baseline Qualification:
Graduate of any 4 year Business and Finance course.
1 to 4 years in Finance, Accounting and BPO field.
More than 2 years Experience in General Ledger, AP and AR process.