Job Opportunities in Pakistan

RESPONSIBILITIES
1. Engage with customers through calls, social media, and scheduling, providing accurate information about services, pricing, and terms.
2. Prepare quotations, manage scheduling, and coordinate with operational teams.
3. Address customer inquiries via social media channels and phone calls, ensuring timely and effective responses.
4. Document customer interactions in CRM and maintain accurate records.
5. Collaborate with team members to ensure seamless customer service and support.
6. Cross-train in various customer interaction channels to provide backup support as needed.
7. Prepare and present reports.
8. Collaborate with other team members or departments to gather additional information to resolve customer complaints.
9. Any additional tasks assigned by the management.
JOB SPECIFICATION
a) Strong communication skills (both written and verbal).
b) Proficiency in social media platforms, CRM, and computer systems.
c) Ability to multitask and manage different customer interaction channels.
d) Team-oriented mindset with flexibility to support various roles
e) The weekly schedule for this role includes a rotating day off, with the specific day determined on a roster basis.
Salary: 40,000 including allowances
Job Type: Full-time
Pay: Rs35,000.00 - Rs40,000.00 per month