Tourism & Travel NGN 75,000 - 150,000 Plus Commission
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New
Yesterday
Job Summary
The Visa and Ticketing Officer will play a key role in ensuring a smooth and successful travel experience for our clients, from processing visa applications to processing travel bookings, issuing tickets, and providing exceptional customer experience. He/She will be responsible for ensuring our clients have a smooth and enjoyable travel experience
Minimum Qualification : OND
Experience Level : Mid level
Experience Length : 2 years
Job Description/Requirements
Responsibilities:
Undertake visa-related casework (assess, investigate, decide), applying the relevant legislation and policy.
Investigate the integrity of documents and other information in connection with visa applications.
Interview clients and request additional information to support visa applications.
Liaise with all relevant stakeholders in the visa processing procedure including embassies and consulates to ensure timely processing of visa applications.
Maintain accurate records of visa applications and client information.
Undergo regular training and development to keep up with the changes and trends in immigration.
Update knowledge and skills on the laws, policies, procedures, and best practices on national and global travel and immigration,
Learn about the social, economic, political, and cultural aspects of regions.
Assist clients with flight bookings, hotel reservations, car rentals, and other travel arrangements.
Confirm bookings and notify clients of luggage limits, travel insurance policies, and itineraries, medical and currency requirements.
Issue airline tickets, ensuring accuracy and adherence to airline rules and regulations.
Calculate and explain fare details including taxes, fees, and any applicable promotions or discounts to clients.
Verify and process travel documents including visas and travel insurance in compliance with relevant regulations.
Maintain accurate records of transactions, passenger information, and ticketing-related paperwork by company policies.
Provide exceptional customer service to our diverse clientele, and handle complex customer inquiries ranging from web bookings to concierge desks purchasing tickets for their guests.
Use promotional techniques and prepare promotional materials to sell itinerary tour pack
Collaborate with the sales team on ticketing-related queries and to maximize revenue opportunities.
Stay up to date on the latest travel industry developments.
Requirements
Degree/HND in any field
Significant understanding of current immigration laws and visa policies
Related Travel and Tourism Certification.
Minimum of 3 years visa and ticketing experience.
Knowledge of the GDS systems: Amadeus
Good knowledge of World Geography
Good verbal and written communication and interpersonal skills
Using the Ticketing & Reservation system (Amadeus GDS)
Comply with immigration laws, fares rules, and visa policies
Customer handling & satisfaction
Ticket Reopens: Frequent ticket reopens signal unresolved issues, affecting customer satisfaction and workload
Error Rate: Minimizing errors in visa processing and ticket handling is key to providing high-quality support
Achieving the assigned target
Revenue generation
We regret to inform you that this job opportunity is no longer available