Job Opportunities in Nigeria
October 30, 2024
Valinno Systems Limited
Ikeja
FULL TIME & OTHER
Technical Support Officer III
Company Description
Valinno provides innovative, cost effective and sustainable solutions for servicing companies, manufacturing industries, hotels, restaurants, retail & wholesale outlets, bookshops, supermarkets, fast food outlets, educational institutions, government agencies and a diverse range of businesses in Nigeria and internationally.
What you will do
You will be responsible for assisting Valinno's customers to troubleshoot and resolve their software issues in a timely and professional manner. The position requires you to work 5 days a week, Mondays to Sundays.
Roles
Pay: ₦175,000.00 per month
Ability to commute/relocate:
Expected Start Date: 18/11/2024
Valinno provides innovative, cost effective and sustainable solutions for servicing companies, manufacturing industries, hotels, restaurants, retail & wholesale outlets, bookshops, supermarkets, fast food outlets, educational institutions, government agencies and a diverse range of businesses in Nigeria and internationally.
What you will do
You will be responsible for assisting Valinno's customers to troubleshoot and resolve their software issues in a timely and professional manner. The position requires you to work 5 days a week, Mondays to Sundays.
Roles
- Provide first level support to end users on a variety of software applications.
- Respond to end user inquiries through phone calls, e-mail and help desk ticket system.
- Communicate with our clients to understand the issue and determine severity.
- Perform initial investigation and analyze information to determine the cause of the issue.
- Communicate issue resolution to clients upon completion of the support ticket.
- Escalated issues to senior analyst when necessary, in order to expedite resolution of ticket.
- Track, monitor, and resolve incidents within service levels agreements.
- Prepare and deploy computer workstations to Client locations.
- Troubleshoot and repair computer hardware or co-ordinate warranty repairs with appropriate vendor.
- Install and configure printers and other computer accessories.
- Investigate network connectivity issues and escalate, when necessary.
- Assist in updating and maintaining the Client Information Database, as necessary.
- Prepare and maintain various forms of documentation to build knowledgebase and track performance.
- Liaise with third party application providers regarding problem resolution, system administration, and software upgrades.
- Provide advice and training to end users regarding the proper configuration and use of hardware and software.
- Provide regular updates to clients as per defined Service Level Agreement.
- At least 2 years post-NYSC experience in the technical support field.
- HND/BSc. in any related field
- Effective communication and organizational skills
- Problem solving and analytical skills
- Strong work ethic and ability to multi-task
- Ability to work effectively in a team
- Salary is gross.
Pay: ₦175,000.00 per month
Ability to commute/relocate:
- Ikeja: Reliably commute or planning to relocate before starting work (Required)
- Higher National Diploma (Required)
- post-NYSC technical support: 2 years (Required)
Expected Start Date: 18/11/2024
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