As a Customer Support Agent, you’ll have the opportunity to play a vital role in ensuring a positive experience for customers interacting with well-established brands in the i Gaming industry. Working Schedule:
Shift Pattern: 6 days on (2x morning, 2x afternoon, 2x night), followed by 4 days off.
Skills & Qualifications Required:
Native-level German is required, and at least upper-intermediate level of English.
Strong verbal and written communication abilities.
Exceptional interpersonal and customer service skills.
Excellent organizational abilities and attention to detail.
Strong analytical and problem-solving skills.
Proficient in Microsoft Office Suite or similar software.
Technical equipment:
Personal laptop or PC.
Stable electricity and internet connection.
Key Responsibilities:
Provide exceptional customer service across all communication channels, including calls, live chat, and emails.
Monitor and identify trends or patterns during shifts, reporting them to relevant departments (e.g., Product, Banking).
Achieve and exceed monthly KPIs as defined by management.
Ensure timely and accurate handling of all customer communication and volume received during shifts.
Maintain high-quality communication standards with customers.
Complete assigned outbound tasks within specified timeframes.
Collaborate with Supervisors to escalate issues and hand over escalation-type queries to other departments when necessary.
Monitor internal systems (e.g., Remote Desktop, VPN, Back-office, Zendesk) and notify Supervisors of any operational issues.
Accurately record all customer interactions within Back-office or project channels.
Enhance and improve the overall customer experience to ensure high customer retention.
Benefits of Joining Our Team:
Time Off: 20 vacation days, 36 sick days annually.
Learning: English classes, learning compensation, conference and seminar support.
Professional Growth: Emphasis on internal promotions for career advancement.
Health Benefits: Annual budget for health expenses.
Special Occasions: Extra day off for birthdays, marriage bonus, enhanced maternity support.
Work Environment: Minimal bureaucracy, no overtime, necessary tools and tech provided.
Corporate Events: Team-building activities in a multicultural setting.
Work-Life Balance: Flexible remote, office, or hybrid work options without time tracking.
Ready to craft the future of i Gaming with us? Join the company where ideas transform into magnificent results! Job Type: Full-time Language: