Job Title: Customer Success Associate/Customer Service Representative Location: VI Renumeration:200,000 Gross Key Responsibilities
Serve as the primary contact for customers, ensuring timely and satisfactory service.
Respond promptly and professionally to inbound calls, chats, and emails, following up until customer inquiries are resolved.
Analyze customer data to identify areas for improvement and enhance overall customer experience.
Maintain an in-depth knowledge of our products and services, assisting customers with questions and suggesting suitable solutions.
Conduct product demonstrations and improve client onboarding processes.
Execute engagement plans to build strong relationships, ensuring customers use products effectively.
Work with the product team to communicate customer feedback and suggest improvements.
Essential Skills and Qualifications
Proven experience in customer service or customer success roles is strongly preferred.
Exceptional communication and interpersonal skills, with a knack for relationship building.
Interested Candidates should send their CVs to kareem@ldd-consulting.com using “Customer Success Associate” as the subject of the mail. Job Type: Full-time Pay: ₦200,000.00 per month