Job Opportunities in Nigeria
October 29, 2024
SANY Nigeria
Lagos
Customer Service Representative
SANY Nigeria is a subsidiary of SANY Group - A global leader in the manufacturing and supplying of construction, earthmoving, and mining equipment. As a part of the SANY Group, we benefit from their decades of experience, extensive research and development, and commitment to quality.
We are recruiting to fill the position below:
Job Position: Customer Service Representative
Job Location: Lagos
Schedule: 8 hour shift/Monday to Friday
About the Job
Interested and qualified candidates should send their CV and a compelling Cover Letter outlining their qualifications and interest in the role to: idowuv@sanygroup.com using the Job Position as the subject of the email.
We are recruiting to fill the position below:
Job Position: Customer Service Representative
Job Location: Lagos
Schedule: 8 hour shift/Monday to Friday
About the Job
- The Customer Service Representative will be responsible for providing top-tier customer support to our clients.
- This role requires professional level of English and Chinese language skills to effectively communicate with customers, understand their needs, and resolve issues promptly.
- The successful candidate will provide exceptional customer service by handling inquiries, addressing complaints, and ensuring customer satisfaction through various channels, including phone, email, and chat.
- Customer Interaction: Respond promptly and professionally to inquiries via various channels, provide accurate product and policy information, and resolve complaints efficiently.
- Problem Solving: Identify and troubleshoot customer issues, offer effective solutions, and follow up to ensure satisfaction while documenting interactions in the service database.
- Order Processing: Assist customers with orders, returns, and account updates, coordinating with other departments for smooth fulfillment and delivery.
- Customer Feedback: Collect and document customer feedback, communicate important insights to relevant teams, and participate in discussions for continuous improvement.
- Product Knowledge: Maintain a strong understanding of products, services, and policies, staying informed about changes and promotions to accurately inform customers.
- Administrative Tasks: Prepare performance reports, assist in updating service procedures, and handle data entry and filing as needed.
- Candidates should possess a High School Diploma or equivalent; Associate's or Bachelor's Degree preferred.
- Proven experience in a customer service role.
- Excellent communication and interpersonal skills.
- Proficiency in customer service software, CRM tools, and MS Office Suite.
- Ability to remain calm and empathetic under pressure.
- Strong attention to detail and organizational skills.
- Ability to work independently and as part of a team.
- English language skills and intermediate Chinese language proficiency.
- Strong problem-solving and multitasking abilities.
- Flexibility to work different shifts, including weekends and holidays, if required.
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Dynamic and collaborative work environment.
Interested and qualified candidates should send their CV and a compelling Cover Letter outlining their qualifications and interest in the role to: idowuv@sanygroup.com using the Job Position as the subject of the email.
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