· Maintaining a positive, empathetic, and professional attitude toward customers at all times. · Responding promptly to customer inquiries. · Communicating with customers through various channels. · Acknowledging and resolving customer complaints. · Knowing our products inside and out so that you can answer questions. · Processing orders, forms, applications, and requests. · Keeping records of customer interactions, transactions, comments, and complaints. · Communicating and coordinating with colleagues as necessary. · Providing feedback on the efficiency of the customer service process. · Managing a team of junior customer service representatives. · Ensure customer satisfaction and provide professional customer support. Job Type: Full-time Pay: ₦80,000.00 - ₦100,000.00 per month Experience: