Job Opportunities in Nigeria


June 23, 2024

ByteWorks

Abuja

FULL TIME


Customer Service Analyst

We are hiring a Customer Service Analyst to maintain a positive, empathetic, and professional attitude toward work and customers throughout various channels.

Responsibilities:
  • Maintain and enhance customer satisfaction throughout the life-cycle of service desk interactions
  • Manage customer expectations e.g. defined in service level agreements
  • Provide appropriate support to resolve or assist in the resolution of service desk issues
  • Document customers’ issues accurately and consistently
  • Maintain appropriate product and services knowledge
  • Share knowledge
  • Be aware of the IT organization’s strategic aims, policies, processes, and procedures in order to ensure that customers receive consistent messages
  • Communicate effectively with all stakeholders
  • Adhere and contribute to the service desk’s processes and procedures
  • Be aware of appropriate societal and environmental issues and responsibilities that relate to the service desk
  • Have an understanding of both your organization’s and your customer's business
  • Produce reports on service desk activities and send them to management.
  • Produce user guides for IT services for clients’ use.

Skills Required
  • Minimum of Bachelor's Degree (2.1)
    • Verbal and Non-verbal Communication Skills
    • Listening and Problem Solving Skills
    • Conflict Resolution and Negotiation Skills
    • Contact Management Skills
  • Tech Savvy and Dynamic Skills

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