Job Opportunities in Nigeria
October 26, 2024
R-Jolad Hospital
Lagos
Care Point Agent
R-Jolad Plus is a Multi Specialist care provider offeriing a wide range of specialist services using some of the latest technologies to produce the best clinical outcomes for their patients, sister Hospital R-Jolad Hospital limited, a leading private healthcare providers in Nigeria and West-Africa.
We are are recruiting to fill the position below:
Job Position: Care Point Agent
Job Location: Lagos
Job Type: Full time
Position Summary
Internal on-site:
We are are recruiting to fill the position below:
Job Position: Care Point Agent
Job Location: Lagos
Job Type: Full time
Position Summary
- The Care Point Agent plays a pivotal role in delivering exceptional customer service, addressing inquiries, and providing support to enhance the overall patient experience.
Internal on-site:
- Clinical staff, Billing officers, Front Desk Officers, HMO liaisons, Security personnel, Transaction Officers,
- Patients., Visitors, Health Insurance Providers, Emergency Response team, etc.
- Shall work with and under the supervision of the Team Lead, Inpatient Experience
- Greet patients, families, and visitors entering the hospital with warmth and professionalism, assisting them in navigating to their desired destinations within the hospital premises.
- Provide clear and concise directions, maps, and instructions to help individuals locate clinics, departments, amenities, and other hospital facilities.
- Respond promptly and courteously to inquiries from patients, families, and visitors regarding hospital services, visiting hours, amenities, and general
- Act as a patient advocate by actively listening to patient concerns, addressing issues promptly, and escalating complex or urgent matters to appropriate hospital staff members for
- Offer empathetic support, reassurance, and guidance to patients and families during stressful or challenging situations, demonstrating compassion and understanding.
- Provide accurate information on patient registration procedures, insurance coverage, billing inquiries, and administrative processes, ensuring clarity and understanding.
- Assist patients in scheduling appointments, registering for medical services, and completing necessary paperwork or documentation required for admission, testing, or treatment.
- Demonstrate professionalism, courtesy, and empathy in all interactions with patients, families, and visitors, striving to exceed their expectations and deliver exceptional customer
- Anticipate and proactively address patient needs, concerns, and preferences, demonstrating a genuine commitment to enhancing the patient’s experience.
- Assisting walk-in visitors with inquiries and
- Communicate effectively and diplomatically with patients, families, hospital staff, and external stakeholders, conveying information, accurately, and respectfully.
- Remain calm, composed, and responsive during emergencies or crises, following established protocols and procedures to ensure patient safety, security, and efficient resolution of
- Collaborate with hospital security, clinical staff, and emergency response teams to coordinate patient flow, manage crowds, and provide assistance as needed during emergencies.
- Administer and collect data from surveys and feedback on patient
- Share the report and areas for improvement to the Team Lead for appropriate.
- Bachelor’s degree in Business Administration, Social Studies, Mass Communication, Linguistics, or a related field (preferred).
- Familiarity with customer service software, electronic health records (EHR), and other relevant
- Ability to listen actively and understand patients’ needs and
- Basic understanding of medical terminology, healthcare procedures, and hospital
- Ability to explain medical processes and protocols to patients in an understandable
- Ability to quickly identify issues and find effective
- Ability to prioritize tasks and manage time effectively to ensure timely responses to patient inquiries and efficient workflow.
- Previous experience in customer service, hospitality, or patient relations, preferably in a healthcare or hospital setting.
- Experience in administrative roles, managing tasks such as scheduling appointments, maintaining records, and handling paperwork.
- Ability to manage multiple tasks efficiently and maintain organized.
- Strong interpersonal skills, with the ability to interact effectively with diverse populations, including patients, families, visitors, and hospital
- Excellent communication skills, both verbal and written, with proficiency in English; additional language proficiency may be
- Demonstrated problem-solving abilities, with the capacity to remain calm and composed under pressure and adapt to changing priorities and situations.
- Proactive approach to resolving conflicts and addressing patient
- Capability to handle stress and recover quickly from
- Persistence in the face of challenges and maintaining focus on providing excellent patient.
- Strong organizational abilities to manage multiple tasks and patient inquiries
- Efficient in scheduling appointments, maintaining records, and handling administrative
- Careful attention to detail to ensure accurate information is provided and
- Sensitivity to patients’ emotional and physical
- Ability to remain calm and patient in stressful
- Willingness to take the time to address patients’ concerns
- Dependability in handling responsibilities and maintaining consistent
- Punctuality and commitment to the
- Honest and ethical behavior in all
- Commitment to maintaining patient confidentiality and adhering to ethical.
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