Job Opportunities in Nigeria
October 25, 2024
Outsource Global Technology Limited
Abuja
FULL TIME
Call Agents
- Make out-bound/receive inbound calls and respond to customer emails where applicable.
- Manage, research, identify, and resolve customer complaints using available resources.
- Identify and escalate issues to supervisors/team lead.
- Provide product and service information to customers.
- Update existing customer information.
- Document all call information according to standard operating procedures.
- Recognize, document, and alert the management team of trends in customer calls
- Complete call logs and reports.
- Calling claimants who fall within a certain age bracket and informing them about the team's services.
- Explain questions to claimants to determine if they have the requirements to qualify.
- Forward claimants who answer questions correctly to a disability specialist who will verify the pre-qualification questions.
- Other duties as assigned
Ability to commute/relocate:
- Abuja: Reliably commute or planning to relocate before starting work (Preferred)
- Abuja (Required)
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