Telephonist/Receptionist |Telephone Office

September 17, 2024

Health New Zealand - Te Whatu Ora

Christchurch

PART TIME & OTHER

Permanent part time position working 30 hours per week
Play a crucial role in welcoming patients and whānau to the Hospital
Should be flexible with shifts

Mō te tūnga | About the role Located at Christchurch Hospital the Telephone Office is the first point of contact for callers to six hospitals: Burwood, Christchurch, Christchurch Women - s, Hillmorton, The Princess Margaret Hospital and Ashburton Hospitals. Our service includes answering and actioning general hospital enquiries, patient enquiry calls, internal calls for clinical staff, confirming appointments, internal emergency calls (777) and monitoring alarms. You will also be responsible for providing reception duties as part of the services.
This position is working 30 hours per week. Flexibility with hours is important as your shifts rotate between the hours of 06:45 - 22:30, 7 days a week.
As part of the Administration and Clerical Pay Equity Claim settlement this role has been mapped to National Band 3 /Profile 3
For further information about the administration and clerical pay equity settlement please follow the link below:
Administration and Clerical Pay Equity - Te Whatu Ora - Health New Zealand
In this role, you will be responsible for:

Providing courteous and efficient service, both over the phone and face to face
Handling internal emergency calls immediately and efficiently to ensure patient safety
Monitoring hospital alarms
Utilising and maintaining our database and electronic whiteboard
Communicate any IT issues and resolve in a timely manner
Overseeing the issuing of new and replacement pagers

Ngā pūkenga me ngā wheako | Skills and experience

Excellent interpersonal skills - able to relate to patients, their whānau and Te Whatu Ora Waitaha Canterbury staff
Attention to detail
Organisational, time management and problem-solving skills
Excellent communication skills
Ability to work under pressure to meet deadlines
Able to pick up and use new systems and technology
Microsoft Suite Skills (Word, Outlook, Excel)

Ngā hua - Benefits

Ongoing training and development
Te Whatu Ora employee benefits

When you work at the Te Whatu Ora, you are part of a wider whānau that will support you along your journey. We offer great coaching, mentoring and learning outcomes for all staff. We are always improving our facilities across all campuses and have amazing discounts from select retailers, restaurants and business.
Mō mātou | About Us
- Ko ngā tāngata, te mātua mahi - Putting people at the heart of all we do -
We are committed to honouring Te Tiriti o Waitangi and its principles by ensuring our partnership with Māori are at the forefront of all our conversations. We believe in improving, promoting, and protecting the health and well-being of the Canterbury and the West Coast community.
The culture at Health NZ Canterbury, is driven by our ā Mātou Uara (Our Value - - - - - - - s):

Care and respect for others - Manaaki me te whakaute i te tangata.
Integrity in all we do - Hāpai i ā mātou mahi katoa i runga i te pono.
Responsibility for outcomes - Te Takohanga i ngā hua

Ngā hua | Benefits of working at Health New Zealand
When you work at Health NZ, you are part of a wider whānau that will support you along your journey. We offer great coaching, mentoring and learning outcomes for all staff. We are always improving our facilities across all campuses and have amazing discounts from select retailers, restaurants and businesses. At Health NZ, you are part of something greater than yourself and encouraged to be your unique self
Tono ināianei | Apply Now
Only applications submitted via our career site will be accepted, therefore please apply directly on our career site here.
Please note applications will be reviewed as they are received, and this job vacancy could close prior to the closing date.
Please apply only if you have the legal right to work and live in New Zealand if you do not hold the legal right to live and work in New Zealand your application will be declined.

Contact Kerri Mc Carthy on kerri.mccarthy2@cdhb.health.nz for additional information.
We have a range of clinical and non-clinical roles at Health NZ Canterbury, there could be a place for you!
Please visit our careers website for other roles and find your ideal fit within the Health NZ Canterbury Please note applications will be reviewed as they are received, and this job vacancy could close prior to the closing date.
Nau mai, haere mai, tauti mai!
Please note applications will be reviewed as they are received, and this job vacancy could close prior to the closing date.

We regret to inform you that this job opportunity is no longer available

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