Job Opportunities in New Zealand
September 6, 2024
AllRecruits Ltd
Hamilton
FULL TIME
Service Desk Analyst
Service Desk Analyst
We are looking for a full-time Service Desk Analyst to join our team in Hamilton. The ideal candidate will have experience in Windows, and Mac, operating systems. The position will be responsible for providing support to external customers with a variety of technical issues.Responsibilities
- Provide Tier 1 support to internal and external customers via phone, email, and chat
- Troubleshoot and resolve technical issues with Windows, Mac, and operating systems
- User Management – account management functions including MAC
- Document and track customer issues in a ticketing system
- Work with other members of the IT team to resolve complex issues
- Bachelor's degree in Computer Science or related field
- 2+ years of experience in a technical support role
- Strong troubleshooting and problem-solving skills
- Microsoft, ITIL Certification or equivalent
- Excellent written and verbal communication skills
- Ability to work independently and as part of a team
We regret to inform you that this job opportunity is no longer available
Latest Job Opportunities
September 24, 2024
EverCommerce
Revenue Operations and Business Lead
Mount Victoria
OTHER & FULL TIME
View DetailsSimilar Jobs
September 10, 2024
Foodstuffs SI
Customer Service/Supervisor - On the Spot Caltex Dyers Road
Christchurch
OTHER & FULL TIME
View Details
September 13, 2024
Auckland Council
Libraries & Council Service Assistant
OTHER & PART TIME
View DetailsSeptember 13, 2024
Stryker
Customer Service Representative
Auckland City
FULL TIME & OTHER
View DetailsNew Jobs from This Company