Job Opportunities in New Zealand
September 6, 2024
AllRecruits Ltd
Hamilton
FULL TIME
Service Desk Analyst
Service Desk Analyst
We are looking for a full-time Service Desk Analyst to join our team in Hamilton. The ideal candidate will have experience in Windows, and Mac, operating systems. The position will be responsible for providing support to external customers with a variety of technical issues.Responsibilities
- Provide Tier 1 support to internal and external customers via phone, email, and chat
- Troubleshoot and resolve technical issues with Windows, Mac, and operating systems
- User Management – account management functions including MAC
- Document and track customer issues in a ticketing system
- Work with other members of the IT team to resolve complex issues
- Bachelor's degree in Computer Science or related field
- 2+ years of experience in a technical support role
- Strong troubleshooting and problem-solving skills
- Microsoft, ITIL Certification or equivalent
- Excellent written and verbal communication skills
- Ability to work independently and as part of a team
We regret to inform you that this job opportunity is no longer available
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