October 9, 2024

TFE Hotels

Queenstown

FULL TIME

Room Attendant

Hourly Wage: $23.15 to $29.66 per hour
Employment Status: Full-time (30+ hours per week)
Employment Type: Permanent
Places of Work: Queenstown, New Zealand

Known as the “Adventure City”, Queenstown provides the opportunity to test your adrenaline limits through the wide range of outdoor activities in the South Island such as bungy jumping and skiing. Located on the shores of Lake Wakatipu, explore a scenic hike offering views of the Southern Alps.
Purpose
As Room Attendant you’ll seamlessly keep our guestrooms shimmering. keeping our beds fresh, linen stocked, cushions flushed and all-round cleanliness!
You’re the expert when it comes to taking care of business with a smile. There’s nothing you can’t turn your hand to, ensuring smooth passage of daily housekeeping.
You move fast, think faster and rarely break a sweat under pressure, whether providing professional customer service or multitasking.

Primary Responsibilities

No surface goes unturned when you’re on shift – you follow the daily briefing sheet / notice board and attend to guest rooms for all general cleaning - bathtubs, showers, toilets, sinks, walls, mirrors, tiles, floor surfaces
Linen is stripped and changed and beds made immaculately, according to brand standard
All furniture, pictures, drawers, mini bar, window ledges and shelves are dusted thoroughly
The entire room is vacuumed, mopped as needed and rubbish emptied as well as common areas (corridors)
All amenities, linen and supplies in guest rooms are replenished
You ensure all electronic devices and lights are functioning correctly and notify maintenance of any required repairs
With you on hand, guests requests are attended to promptly and efficiently and always with a smile
You release rooms to front office as and when required to enable check-ins
You escalate any guest complaints immediately to your supervisor or manager
Under your watch, the housekeeping trolley and equipment, storeroom and chemical room are maintained and kept neat and tidy
Working systematically, you clean and maintain the established quota of guest rooms in record time
You’re big on confidentiality and privacy – you ensure the security and care of guest belongings and hotel property. Any suspicious happenings are reported to your supervisor or manager immediately
Health and safety is key – you’re always on the look out for any hazards which should be reported timely, and ensure all work health and safety procedures and policies are followed
Your communication is unrivalled, and you always provide a clear and concise information to others as needed and during shift handover
You drive team engagement, fostering a positive and enjoyable workplace culture within throughout the hotel
Keep your Manager informed of any problems and unusual matters
This isn’t an exhaustive list – your Manager may have other reasonable tasks, projects or instructions on occasion

Skills, Experience and requirements

You have (ideally) 1-2 years’ experience in a similar role in a similar size property
You have high level attention to detail
You can physically meet the demands for this role, including:
Frequent kneeling, bending and squatting
Frequent standing and walking
Overhead reaching and frequent upper limb movements
Climbing steps and ladders
Frequent push/pull various items such cleaning supplies, furniture and housekeeping trolley
Frequent gripping and lifting (from floor to waist height and vice versa) and carrying equipment (< 20kg)
Occasional fine motor skills and hand dexterity to operate devices as well as answering and placing phone calls