Job Opportunities in New Zealand

Manages hotel operations during the evening and overnight shift. Focus is on
Front Office Operations, Night Audit and Safety/Security.
* Ensures Front Office Agents consistently review expected arrivals in advance,
checks guests in/out of property according to procedures, ensures accurate guest
billing, and makes reservations outside of hours if needed.
* Ensures Front Office Agents are adhering to all established accounting and cashiering practices
including processing package adjustments, transfers, write-offs and disputes.
* Ensures special requests are carried out accordingly.
* Ensures overall organization and operation of the Night Audit Operations.
* Ensures day's revenue balances are reconciled, payments to the guest ledger
are processed, and the accounts receivables are balanced.
* Ensures the Night Audit balances and verifies the summary of dialing transactions in the hotel.
* Determines guest relocation for nights when overcapacity and ensures a smooth
relocation process.
* Takes emergency calls and ensures operational support areas are covered to
provide excellent customer service. Assumes a key lead role during emergency
response needs according to hotel's emergency procedures.
* Monitors and assesses service and satisfaction trends, evaluates and addresses
issues and makes improvements accordingly.
* Resolves customer complaints and anticipates potential problems by reviewing
and monitoring complaints, operational issues, business flow and Team Member
performance to ensure high levels of customer satisfaction and quality.
* Notifies Management and/or Security of all unusual events, circumstances, missing items,
or alleged theft. Communicates with other departments to fulfill guest needs.
About Us
Contemporary Two-story Motel located in city center, 2 km from Palmerston North
airfield.
We are currently recruiting for an Night Time Manager to join us on a permanent
contract of a minimum of 30 hours per week.
Position Summary
Acts as the hotel manager on duty and is responsible for Hotel Operations during the
evening and overnight shifts. Responsible for assisting the Director and General
Manager with the planning, organization, development and direction of the Front
Office and Housekeeping operations to ensure outstanding guest service and
financial profitability. Assists with the development of the staff to operate at the
highest service standards as they relate to efficiency, professionalism, accuracy, and
customer service. Builds and manages teams effectively.
Primary Responsibilities/Essential Functions:
* Follows all safety policies and procedures. Reports potential safety issues to
General Manager or Director whenever observed and takes immediate action to
resolve in emergency situations.
* Reporting to work as scheduled (on time and on regular basis) is an essential
function of the job.
* Responsible for assisting the Director and General Manager with the planning,
organization, development and direction of the Tourist Schemes between
Vietnam and New Zealand.
* Assists with selection, training, scheduling, supervising, developing, disciplining
and counseling Team Members according to hotels policies and procedures.
What we need from you
* Bachelor degree in business management, accounting or relevant field OR Qualification can be substituted with at least 3 years’ experience working in the hotel/motel industry at management level.
* Strong verbal and written communication skills.
* Proficient in the use of Microsoft Office and Front Office systems.
* Problem-solving, training and organizational abilities.
* Prior experience in the Hospitality Industry in a guest-facing position.
What we offer
* A competitive salary that rewards all your hard work (at least $30.00 per hour)
* Full-time, permanent role with a minimum of 30 hours per week guaranteed
If the above sounds like you then start your new chapter by applying now!
Job Types: Full-time, Permanent
Pay: From $30.00 per hour