Implementation Coordinator

September 24, 2024

Simpro

Auckland City

FULL TIME

First Things First - What We Can Offer You

Hybrid working arrangements
Ground-breaking parental leave program
Up to 4 weeks' annual "Work from Anywhere" benefit
Second-to-none product training
Opportunities for growth, development and career progression
Fun team camaraderie and events
Paid volunteer leave days
Public holiday exchange
Casual dress
And a range of other fantastic benefits!

The Job

The Implementation Coordinator is responsible for supporting the Implementation team to achieve overall team effectiveness by coordinating and qualifying all sales leads and administration functions related, in accordance with Simpro company guidelines and procedures.

What You’ll Do

Coordinate and schedule appointments between new clients and implementation consultants.
Serve as the main point of contact for clients throughout the implementation process, providing timely updates and assistance as needed.
Collaborate closely with the implementation team to ensure all client requirements are met and expectations are exceeded.
Manage a high volume of appointments and prioritize tasks effectively to meet deadlines.
Troubleshoot any scheduling conflicts or issues that may arise, ensuring minimal disruption to the implementation process.
Maintain accurate records of client interactions and progress, utilizing our CRM system to track and monitor client onboarding.

What You’ll Bring

Previous experience in a recruitment coordination or a sales coordination/scheduling role is highly desirable.
Exceptional organizational skills with the ability to multitask and prioritize tasks effectively in a fast-paced environment.
Strong communication skills, both written and verbal, with the ability to interact confidently with clients and internal teams.
Detail-oriented mindset with a proactive approach to problem-solving.
Familiarity with Saa S solutions or software implementation processes is a plus, but not required.

Core values required of all Simpro, Aro Flo, & Clockshark employees:

While experience in the above areas will be highly considered, it’s important to note they will be secondary to the person with the right determination, attitude and compatibility. Our culture and core values are very important to us:

We Are One Team
We Are Customer Centric
We Are Growth Minded
We Are Accountable
We Celebrate Success

Simpro, Aro Flo and Clock Shark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. We embrace and support culture diversity and Equal Employment Opportunity. Minority groups are encouraged to apply.

Visit

simprogroup.com/au/company/careers

to learn more about us and our values.

We would like to take this opportunity to thank all candidates for their application.

Please note, no agencies will be accepted in the recruitment of this role.

Welcome

Welcome to Simpro! Together with Clock Shark and Aro Flo, we are one team made up of many nationalities. We are customer-centric, always putting our customers and teammates first. We take accountability, owning both our innovations and our mistakes. We're growth-minded, constantly learning and evolving. And most of all, we celebrate our successes together!

About Us

Simpro Group provides best-in-class Saa S field service management solutions to trade and field service businesses worldwide. The group comprises three industry-leading companies, Simpro, Aro Flo, and Clock Shark, with offices across North America, Australia, New Zealand and the UK. Simpro and Aro Flo provide comprehensive field service management software for growth-minded trade and field service businesses, while Clock Shark specializes in time-tracking and scheduling software solutions.Together, these companies seek to drive businesses forward with solutions that empower teams to work smarter, provide foundations for business scaling, and offer data-driven insights to fuel decision-making.Simpro Group serves over 22,000 businesses and over 400,000 users worldwide and has a global workforce of more than 600 employees.
Ready to transform your business? Explore our products at

simprogroup.com

aroflo.com

and

clockshark.com