Front Office Supervisor

September 12, 2024

Oaks Hotels

Wellington City

FULL TIME

Company Description
Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.
Minor Hotels AU & NZ is a proud leader in strata titled accommodation management with numerous Hotels, Resorts and Residential Apartment buildings throughout Australia and New Zealand.

Job Description
We are looking to appoint a Front Office Supervisor at our Oaks Wellingotn Hotel on a Full-Time basis. This is an exciting opportunity for an experienced customer service professional to join an amazing team with excellent benefits available.
About the role:

Guide & support the team in providing outstanding guest welcoming and experiences
Act as a role model, sharing your expertise and continually inspiring the team
Ensure daily tasks are completed accurately and in a timely manner
Conduct guest arrivals and departures
Resolve & respond to guest complaints in a timely and professional manner

Qualifications
To be successful you will have:

Previous office supervisory experience
Extensive experience working within a Hotel/ Resort environment
Exceptional customer service skills and an unwavering positive attitude
Ability to manage time effectively
Professional presentation essential
Availability to work weekends if required

Additional Information
Join our positive and vibrant team and be rewarded with these team benefits:

50% discounts on accommodation across all Minor Hotel brands in AUS and NZ
Discount when you visit any of our restaurants, cafes, bars and wellness retreats
Discounts on 530 Minor hotels and F&B outlets across the globe
50% off The Coffee Club VIP membership
Furniture, Australia Zoo, Medibank insurance discounts
Secondments and promotion opportunities across Minor Hotel globally
Career progression & education assistance
Additional paid leave including Birthday and Study leave
Wellbeing programs (Uprise)
Reward & Recognition programs
Team member referral program
Uniform provided and laundry allowance for Front Office roles

Joining Minor means you become a partner in a diverse, expanding global organization with limitless opportunities to thrive and achieve. Minor International includes three key business units: Minor Hotels, Minor Food, and Minor Lifestyle. With a team of over 66,000 and operating over 60 countries Minor International is one of the fastest growing hospitality, restaurant and lifestyle companies in the Asia Pacific Region.
Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.

We regret to inform you that this job opportunity is no longer available