September 2, 2024

Rosewood Hotel Group

OTHER & FULL TIME

Executive Assistant Manager

General Information

Country/Region

New Zealand

Province/City

Hawke's Bay

Location

Rosewood Cape Kidnappers

Department

Rooms - Front Office

Job Type

Full-time Permanent

Job Description

About the role:

A rare leadership opportunity has become available in our Ultra Luxury hotel. Reporting to the General Manager you will assume the position of second in command of all hotel Operations and full responsibility in the General Manager’s absence.

This is a key position that would suit an EAM with a Rooms or F&B background looking for a luxury role. The successful candidate will need to have extensive hospitality experience, a strong focus on excellence, plenty of enthusiasm and a flexible approach. The right applicant must be self motivated, a team player and able to work well in a high-pressure environment. We are looking for someone who can start as soon as possible!

The role involves:

Management and training of operations’ teams

Ensuring the ultimate guest experience, through a genuinely warm and personalised service

Inspiring the highest standards through all core departments of the hotel

Effective financial and manning management

Coaching Ho Ds and other managers

Managing logistics and communications around groups and events, ensuring a seamless outcome

About you:
The successful candidate must be passionate, well presented, possess strong communication skills (verbal and written) and most importantly, will go above and beyond the call of duty to deliver a true luxury experience for our guests.

Additionally, you will have:

A passion for service delivery and hospitality

Previous (minimum 4 years) senior level experience in 5 Star Luxury Hotels and or Boutique Lodges

Exceptional Food & Beverage and or Front Office knowledge

A commitment to high standards and quality

A hardworking and co-operative manner

Excellent management ability and communication skills

Ability to drive a team and foster team-work

A developmental and coaching approach

Understanding of housekeeping & maintenance procedures

Administrative management experience, including strong financial acumen

A high level of attention to detail and exceptional organisation skills

An awareness of developments within the food & lodge industries as well as international trends in hospitality

We are also looking for a candidate with the following attributes:

A high degree of professionalism

A natural relationship builder

Passionate about attention to detail, which is critical in delivering luxury experiences

Highly self-motivated

Assumes ownership for their role

Comfortable and calm working under pressure

Core to the success of the individual in this role is that their personal values are aligned with those of Rosewood Hotels’: Ownership, Passion, Transparency, Innovation and Collaboration.

What we offer:
At Rosewood Cape Kidnappers we believe in fostering a culture of learning and development, providing you with the resources to thrive in your career
We offer competitive wages, delicious staff lunches and access to our Staff Perks Programme with a wide range of discounts and deals with our suppliers and partners. In addition, we endeavour whenever possible to provide staff with 2 days in a row off each week.
Due to our beautiful remote location, you will need to have your own reliable transport, and a valid working visa or work rights to apply.

If you wish to apply for this role and have the attributes above, we'd love to hear from you.

About Us

Far out to the east of Hawke’s Bay wine country, The Farm at Cape Kidnappers sits atop rolling hills and rugged cliffs that give way to vast sea views and an ever-present horizon.

Home to not only a lodge and spa, this unique property also boasts one of the world’s top golf courses, a sanctuary for some of New Zealand’s most precious flora and fauna, and a working farm. Warm and enveloping, Cape Kidnappers generous suites offer sumptuous comfort and awe-inspiring views in equal parts.
Ranked as one of the top two hotels in New Zealand and Australia by Travel + Leisure, and within the top 20 hotels in the world by Conde Nast Traveller, Cape Kidnappers delivers stunning exclusive guest experiences including the Can-Am Farm Tour, Kiwi Discovery Walk, Cape Kidnappers Gannet Colony and much, much more.