Customer & Supplier Experience Representative

September 16, 2024

Silver Fern Farms

Dunedin

OTHER

Job ID:

2652

Expertise:

Accounting, Finance

Location:

Dunedin

Employment Type:

Permanent

Apply Before:

29/09/2024, 23:55PM

Te Tūranga | About the role:

Our Customer and Supplier Experience Representatives provide a variety of support to our key external suppliers and internal staff. In this varied role, you will have the opportunity to work across our business learning everything you need to know to support our people. You will be responsible for providing excellent customer service, working with a team of four front-line customer experience representatives.
In addition to supporting our farmer suppliers and livestock reps, you will also maintain our supplier records and digital support, build your customer service capability by discovering new communication tactics and grow your expert knowledge about company products and services. You may also be given the opportunity to work on various projects too.
The key tasks would be:

Inbound and outbound call management
Provide outstanding first call resolution for our farmer suppliers
Proactively support our livestock team with account queries, bookings and enquiries
Email, data and CRM management
Digital platform support

Ōu Pūkenga | About You:
You will be energetic and have a can-do attitude. You should be motivated to support others and have a keen desire to work with a team that deliver good customer experiences to everyone that contacts us. In addition, you will have:

Demonstrated experience in providing exceptional customer service
Excellent written, oral, and interpersonal communication skills
A customer-centric approach to problem solving, able to provide proactive, friendly and helpful experiences
Keen attention to detail with ability to prioritise and multitask

Te Ahurea | Why work at Silver Fern Farms?

Silver Fern Farms are all about Creating Goodness from the Farms the World Needs. Creating goodness is about taking a broader view of what goodness means and how we can create it and the impact it can have. That Goodness is created through the work of our People, the skill & expertise of our Farmers and our customers around the globe. 'Goodness' is also about being good to people and communities, animal welfare, and showing care and respect for the environment.

Tono Mai | To Apply:

We assess applications as they are received so submit your application today. Interviews will begin as soon as we have identified suitable applicants.
Applications will close on 29 September, or prior if we identify a preferred candidate.
Silver Fern Farms welcomes people from all backgrounds and walks of life. We are proud to have a diverse and inclusive environment and are committed to providing equal opportunities for all team members and applicants. Come and create goodness together with us

We regret to inform you that this job opportunity is no longer available