Customer Service Specialist

September 16, 2024

KiwiRail

Picton

PART TIME

Come on board and become part of our One Winning Team!

Shift work – 24/7 (will include weekends and public holidays)
50 hours per fortnight
Fixed term from early November to end April 2025, Picton based

What you'll do

We have great summer opportunities for motivated Customer Service Specialists to join our team on a part-time, fixed-term basis – 50 hours per fortnight. Ideally, we need you on board from early November to end of April 2025, or earlier by negotiation.

You’ll not only provide exceptional customer service delivery to our passengers, you will also:

Coordinate passengers and their bookings
Assist with ticketing and check-in services for both passengers, their vehicles and commercial vehicles
Ensure passenger’s luggage is well looked after and properly labelled
Provide general travel advice and information to our passengers

We are looking for people with exceptional customer service skills and a can-do attitude who are passionate about the service they deliver.

What you’ll need

To be successful in this role, you must:

Be able to think on your feet in a fast-paced environment
Have a strong customer focus with the ability to relate to people at all levels
Have a sense of urgency and work with speed and accuracy
Be a great problem solver
Maintain your composure and help keep passengers calm in high stress situations
Have impeccable attention to detail and a talent for multi-tasking
Have exemplary communication and interpersonal skills
Have a moderate level of physical fitness as lifting of passenger's luggage is required

What you’ll get

Part-time gives you work/life balance – a chance to earn and still enjoy the summer weather
Great experience to add to your CV
Fantastic penal rates (double time on Sun, time and a half on Sat, and time and a quarter for weekday night shifts)
Access to discounted travel, health insurance and holiday houses across NZ as part of our Staff Welfare Trust

Our people are everything. That’s why Interislander is committed to an inclusive, flexible, and supportive workplace where everyone can feel valued, respected, and have equal opportunity to succeed. We encourage applications from people of all ages, genders, sexual orientation, personalities, ethnicities, abilities, and cultures.

If life’s a journey, Interislander is a great way of keeping your career moving through it. Ours is a fast-paced, inspiring, and truly customer-focused culture – where your career will connect you to real opportunities, while balancing work and whānau life.

We’re going places. Are you?

Applications close: 30 September 2024

Please note we will be shortlisting and interviewing as we advertise, so be in quick with your application!

We regret to inform you that this job opportunity is no longer available