- Provide the best quality services to our customers (internal and external) ensuring our
students/ stakeholders are at the heart of everything we do.
- Deliver or support world-class research, teaching and learning and citizenship.
- Take personal responsibility for our performance, take pride in doing our job well, and commit
to ongoing personal and professional development.
- Are motivated and create a positive working environment where our values are reinforced.
- Anticipate and respond with agility and resilience to the changing needs of the University and
the communities we serve.
- Seek ways to improve our services to deliver in an efficient and effective way.
- Embrace technology and apply this innovatively to better meet the needs of those we serve.
- Challenge ourselves to reach our potential and help bring out the best in others.
- Understand how what we do contributes to the objectives of the University.
Accountabilities
Clinical • Provide client-focused clinical service in our first-opinion companion
animal practice (The Community Practice) ensuring that client
communication is exemplary.
- Carry out all necessary clinical activities related to your caseload (e.g.,
interpretation of laboratory test results and radiographs; administration
of anaesthesia; dentistry; desexing; minor surgeries and other
interventions; and detailed, effective client communication). Use these
activities as educational opportunities for students.
- Provide accurate estimates of costs to clients and obtain written,
informed consent for all planned diagnostic and therapeutic work.
- Work proactively with other members of the VTH and Community
Practice team to support and expand the quality and range of first
opinion services offered and the income derived from companion
animal first opinion services provided by Massey University Veterinary
Teaching Hospital (MUVTH).
- Assist the development of new client-focused services.
- Contribute to the roster providing second tier veterinary advice and
support to our Pet Emergency Centre 24/7 veterinarians and veterinary
nurses.
- Ensure that thorough medical records are completed for all patients
seen by you or in your care.
- Complete all communication and administration tasks required in a
timely and efficient manner.
- Work with local SPCA representatives to ensure timely and proficient
medical and surgical expertise is delivered to SPCA animals.
Teaching • In carrying out the above clinical activities, and where the timetable
dictates, provide exemplary “on-the-job” training to undergraduate
students and graduate interns. This includes training of technical
competencies (e.g., physical examination techniques, planning
diagnostics and treatment regimens, diagnostic techniques, routine
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