Job Opportunities in Morocco
August 27, 2024
Hilton
Fès
FULL TIME
Night Supervisor
Night Supervisor
A Night Supervisor supervises night-hour assistance to Guests to contribute to an overall exceptional experience from check-in through check-out.
What will I be doing?
As Night Supervisor, you will supervise night-hour assistance to Guests to contribute to an overall exceptional experience from check-in through check-out. A Night Supervisor contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
What will I be doing?
As Night Supervisor, you will supervise night-hour assistance to Guests to contribute to an overall exceptional experience from check-in through check-out. A Night Supervisor contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
- Occupy the hotel lobby and other public areas
- Represent the Night Manager, when absent
- Act in accordance with all security and emergency procedures and manage the instigation of these, as required
- Ensure that all Guest complaints are managed, recorded and resolved promptly
- Support the Night Auditor with all Front Desk and accounting related duties
- Produce nightly reports, as required
- Inform Departments of special requests, early/late departures, room changes and other Guest requests
- Maintain good communication and work relationships in all hotel areas
- Act in accordance with fire, health and safety regulations and follow the correct procedures when required
- Serve your role and Team in an environmentally-conscience manner
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Flexibility to respond to a range of different work situations
- Previous experience supervisory experience
- Knowledge of the hospitality industry
- High level of IT Proficiency
We regret to inform you that this job opportunity is no longer available
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