Job Opportunities in Malaysia
October 7, 2024
Ascentia Ace Sdn Bhd
Kuantan
OTHER & FULL TIME
Sales & Customer Success Officer
Company Overview
Ascentia Ace Sdn Bhd is a premier provider of corporate services, including company incorporation, accounting, bookkeeping, payroll services, taxation, work pass applications, and business advisory. We are dedicated to empowering businesses by simplifying corporate processes and delivering expert guidance to drive success.
Job Description
We are seeking a dynamic and results-driven Sales & Customer Success Officer to join our remote team in Malaysia. The ideal candidate will be responsible for generating sales leads, closing deals, and ensuring exceptional customer satisfaction. This role is crucial in helping us expand our client base and maintain strong relationships with our customers.
Key Responsibilities
Pay: RM1,500.00 - RM1,800.00 per month
Benefits:
Ascentia Ace Sdn Bhd is a premier provider of corporate services, including company incorporation, accounting, bookkeeping, payroll services, taxation, work pass applications, and business advisory. We are dedicated to empowering businesses by simplifying corporate processes and delivering expert guidance to drive success.
Job Description
We are seeking a dynamic and results-driven Sales & Customer Success Officer to join our remote team in Malaysia. The ideal candidate will be responsible for generating sales leads, closing deals, and ensuring exceptional customer satisfaction. This role is crucial in helping us expand our client base and maintain strong relationships with our customers.
Key Responsibilities
- Sales Generation:
- Identify and research potential clients remotely.
- Conduct outbound calls, emails, and social media outreach to generate new leads.
- Utilize Hub Spot CRM to manage leads and track sales activities.
- Provide sales proposals and close deals to meet client needs.
- Follow up on leads and referrals promptly.
- Work towards achieving and exceeding sales targets
- Customer Success Management:
- Serve as the primary point of contact for clients, understanding their needs and providing appropriate solutions.
- Ensure high levels of customer satisfaction through excellent service and support.
- Maintain and update client information in the Hub Spot CRM system accurately
- Collaboration and Reporting:
- Collaborate with the Cosec, accounting and payroll operations team to ensure seamless service delivery to clients.
- Provide feedback on market trends and customer needs to inform service improvements.
- Report directly to the Principal Consultant/Director in our Singapore office through virtual communication channels.
- Take on ad hoc or administrative duties remotely as assigned.
- Education:
- Possess a degree in Business, Sales or Marketing
- Experience:
- Previous experience in sales or customer service is preferred but not mandatory.
- Fresh graduates are welcome; on-the-job training will be provided.
- Experience with Hub Spot CRM is highly regarded
- Skills:
- Strong command of spoken and written English.
- Ability to speak Mandarin or Japanese is an added advantage.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving abilities with a detail-oriented approach.
- Ability to manage multiple projects simultaneously and work under tight deadlines.
- Self-motivated and independent while being a proactive team player.
- Familiarity with Microsoft Office Suite and cloud-based software.
- Working Hours: 5-day week, 9:00 am – 6:00 pm (Monday to Friday), Saturdays - as and when required
- Work Environment: Remote working environment; work from home
- Job Types: Full-time, Permanent, Fresh graduate
- Salary: RM1,500 – RM1,800 per month (subject to EPF contribution, etc.) + Commission
- Potential to earn up to RM4,000 or more per month based on sales performance
- Benefits:
- Work from home
- Yearly bonus
- Professional development and training opportunities
- Opportunity for career advancement within the company
Pay: RM1,500.00 - RM1,800.00 per month
Benefits:
- Work from home
- Monday to Friday
- Yearly bonus
- Diploma/Advanced Diploma (Required)
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