Job Opportunities in Malaysia
October 30, 2024
Teleperformance
George Town
FULL TIME
Quality Analyst (Korea Speaking) - Penang
Qualifications:
Main Requirements:
-
Bachelor’s degree or equivalent diploma in any discipline - Candidate must be able to work on rotational shift
- Minimum 1 years’ experience as QA in technical/call center
- Must be proficiency in English & Korean in terms of written, reading and speaking
- Able to start work immediately after EP approved is preferred
Key Responsibilities:
-
Construct searches and reports designed for automated analysis and topic identification in recorded conversations from a contact center environment.
-
Make recommendations and define strategies that solve critical business problems; through both established industry best practices and creative innovations.
-
Own on-time, accurate, quality analysis and reports/visualizations in tight alignment with specified project objectives.
-
Package, deliver, and at times present key findings and briefings.
-
Conduct evaluations to identify areas of improvement
-
Monitor, analyse & audit trainees’ performance and call out any unusual trends
-
Identify training needs by working with operations team and QA
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