Job Opportunities in Malaysia
October 29, 2024
Teleperformance
Bayan Lepas
FULL TIME
Operations Supervisor (Thai)
Qualifications:
Requirements:
Based in One Precinct, Penang.
Responsibilities:
- Responsible for the day-to-day steering of the Agents handling contacts with Mercedes-Benz customers.
- Track individual and team performance against Key Performance Indicators (KPIs) like customer satisfaction, average handling time, and service level.
- Identify areas for operational improvement and work with management to implement new processes or technologies to enhance efficiency.
- Act as a liaison between the client and TP, communicating updates, handling escalations, and addressing client concerns.
- Prepare regular performance reports and present findings to higher management, highlighting successes and areas for improvement.
- Follow all steps of TOPS.
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