Job Opportunities in Malaysia
November 6, 2024
Mindpec Solutions
Air Itam
FULL TIME
QA -Japanese Speker Customer Service
◆日本人のQA をマレーシア・ペナンで募集中です◆
Reservation Project- Quality Assurance
日本語ネイティブ／ペナン・マレーシア
Qualifications
Salary：RM10,000～
Time：24*7 Rotational shift
Job Type: Full-time
Pay: From RM10,000.00 per month
Experience:
Reservation Project- Quality Assurance
日本語ネイティブ／ペナン・マレーシア
Qualifications
- Bachelor’s degree or equivalent diploma in any discipline.
- Candidate must be able to work on rotational shift.
- Minimum 1 years’ experience as QA in call center.
- Must be proficiency in English & Japanese in terms of written, reading and speaking.
- Able to start work immediately after EP Approval is preferred.
- Construct searches and reports designed for automated analysis and topic identification in recorded conversations from a contact center environment.
- Make recommendations and define strategies that solve critical business problems; through both established industry best practices and creative innovations.
- Own on-time, accurate, quality analysis and reports/visualizations in tight alignment with specified project objectives.
- Package, deliver, and at times present key findings and briefings.
- Conduct evaluations to identify areas of improvement.
- Monitor, analyse & audit trainees’ performance and call out any unusual trends.
- Identify training needs by working with operations team and QA.
Salary：RM10,000～
Time：24*7 Rotational shift
Job Type: Full-time
Pay: From RM10,000.00 per month
Experience:
- QA/QC: 1 year (Required)
- Japanese (Required)
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