Job Opportunities in Malaysia

Key Responsibilities of Outlet Manager:
Operational Management:

• Oversee the day-to-day operations of the outlet, ensuring smooth and efficient service.
• Implement and monitor operational procedures to maintain high standards of quality, cleanliness, and safety.
• Ensure that all equipment and facilities are properly maintained and in good working condition.

Staff Management:

• Recruit, train, and manage a team of staff members, including scheduling, performance evaluations, and disciplinary actions.
• Develop and implement training programs to enhance staff skills and ensure consistent service delivery.
• Motivate and lead the team to achieve individual and collective goals, fostering a positive work environment.

Customer Service:

• Ensure that all customers receive exceptional service, addressing any issues or complaints promptly and professionally.
• Monitor customer feedback and implement improvements to enhance the overall guest experience.
• Maintain a welcoming and friendly atmosphere in the outlet, ensuring that customers feel valued and satisfied.

Sales and Marketing:

• Develop and implement sales strategies to increase revenue and achieve financial targets.
• Monitor sales performance and analyze trends to identify opportunities for growth.
• Coordinate with the marketing team to execute promotional activities, events, and campaigns that drive traffic and sales.

Inventory and Stock Management:

• Manage inventory levels, ensuring that stock is ordered, received, and stored correctly.
• Conduct regular stock checks and minimize waste through effective inventory management.
• Negotiate with suppliers to secure the best prices and maintain strong relationships.

Financial Management:

• Monitor the outlet’s financial performance, including sales, expenses, and profitability.
• Prepare and manage budgets, ensuring that financial targets are met or exceeded.
• Handle cash flow management, including overseeing cash handling procedures and ensuring accuracy in financial reporting.

Compliance and Safety:

• Ensure that the outlet complies with all relevant health and safety regulations, including food safety, hygiene, and labor laws.
• Implement and monitor safety procedures to protect staff and customers from potential hazards.
• Conduct regular audits to ensure compliance with company policies and legal requirements.

Reporting and Communication:

• Prepare and submit regular reports on sales performance, inventory, and other key metrics to senior management.
• Communicate effectively with other departments, such as marketing, finance, and human resources, to coordinate activities and share information.
• Represent the outlet in meetings and liaise with stakeholders to address any operational concerns.

Continuous Improvement:

• Identify areas for improvement in operations, customer service, and staff performance, and implement necessary changes.
• Stay updated on industry trends and competitor activities to maintain a competitive edge.
• Encourage innovation and creativity within the team to enhance the outlet’s offerings and services.

Qualifications and Skills:

• Experience:
• Proven experience as an Outlet Manager or in a similar managerial role within the retail or hospitality industry.
• Leadership:
• Strong leadership and people management skills, with the ability to inspire and motivate a team.
• Customer Service:
• Excellent customer service skills, with a strong focus on creating positive guest experiences.
• Financial Acumen:
• Solid understanding of financial management, budgeting, and cost control.
• Organizational Skills:
• Highly organized, with the ability to manage multiple tasks and priorities.
• Communication:
• Effective communication skills, both written and verbal, with the ability to interact with staff, customers, and senior management.
• Problem-Solving:
• Strong problem-solving skills, with the ability to think on your feet and make sound decisions under pressure.

Job Type: Full-time
Salary: Subject to working experiences & work performance
Language:

• English or Malay (Preferred). Can speak Mandarin or any dialects will be an advantage.

Availability :

• Can start ASAP

Job Type: Full-time
Pay: RM3,500.00 - RM5,000.00 per month
Ability to commute/relocate:

• Kota Kinabalu: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)

Language:

• English or Malay (Preferred)