Job Opportunities in Malaysia

Role Description: Application Maintenance/Production Support (L3) - Core Banking
Domain: Core Banking
Sub-Domain: L3 Support
Resource Type: Type B
Type of Work: L3 Support
Experience Level: Junior (3-5 years)

Key Responsibilities:
Incident Resolution:
Handle and resolve Level 3 support incidents escalated from L1 and L2 teams, focusing on AS400-based core banking applications.
Troubleshoot issues related to payment processing and integration, ensuring quick restoration of services.

Application Maintenance:
Conduct routine maintenance on applications running on the AS400 platform, ensuring optimal performance and reliability.
Monitor system health and performance metrics to preemptively address potential issues.

Development Support:
Assist in the development and enhancement of applications using RPG, C, and Java, specifically tailored for core banking functionalities.
Support ongoing projects related to payments and integrations.

Dev Ops Implementation:
Participate in Dev Ops initiatives to automate deployment processes and improve overall efficiency.
Collaborate with the team to streamline continuous integration and deployment pipelines.

ALDON Automation:
Utilize ALDON for managing software deployments on the AS400 platform, ensuring controlled and efficient change management.
Document deployment processes and contribute to the improvement of automation scripts.

Collaboration and Communication:
Work closely with cross-functional teams, including developers, operations, and business analysts, to resolve issues and implement changes.
Communicate effectively with stakeholders to provide updates on incident statuses and resolution timelines.

Documentation:
Maintain accurate documentation of incidents, resolutions, and standard operating procedures (SOPs) for knowledge sharing and future reference.
Assist in creating training materials and resources for junior team members.

Required Skills and Qualifications:
Technical Skills:
Proficiency in RPG, C, and Java programming languages, with a solid understanding of AS400 and DB2 databases.
Basic knowledge of Dev Ops practices and tools for automation and CI/CD.

Experience with ALDON:
Familiarity with ALDON for software deployment and version control on the AS400 platform.

Payments Knowledge:
Understanding of payment processing systems and the ability to troubleshoot related issues.

Problem-Solving Ability:
Strong analytical skills to identify root causes of incidents and develop effective solutions.

Communication Skills:
Effective communication and interpersonal skills for collaboration with various teams.

Importance of the Role:
This role is critical for ensuring the stability and performance of core banking applications. By providing L3 support and engaging in application maintenance, the individual will contribute significantly to the reliability of payment systems and overall banking operations, thereby enhancing customer satisfaction and trust in financial services.

You will also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.