Job Opportunities in Malaysia
October 29, 2024
The Prestige Hotel
George Town
OTHER & FULL TIME
Guest Service Manager
JOB DESCRIPTION
Pay: RM2,700.00 - RM3,000.00 per month
Benefits:
- First point of contact for guest enquiries and complaints.
- Maintains and be aware of the importance of guest recognition.
- Monitor and manage front office operations on a day-to-day basis.
- Train new hires and mentor existing GSA & trainees
- Incident management, investigation and reporting.
- Daily rounding and reporting to the Management team any issues, defects, safety issues, cleanliness issues if found for further action.
- Follows up in daily matters in the Front Office Daily Communication Logbook and other logbooks.
- Knows room locations, types of available rooms and room rates, as well as the activities and services of the hotel.
- Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
- Understands room status and room status tracking.
- Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.
- Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
- Ability to work well under pressure in a fast-paced environment.
- To be flexible and work extra hours or days off according to business.
- Responsible, reliable and committed.
- A great experience in the niche market of premium Design Hotel
- Monthly bonuses
- Semi-annual bonuses
- Allowances and overtime
- Public holidays
- Annual leave
- Birthday leave
- Duty meals
- Uniform and laundry provided
- Insurance and medical coverage
- Career advancement opportunities
- Discounted room stay
- Employee referral program
Pay: RM2,700.00 - RM3,000.00 per month
Benefits:
- Health insurance
- Meal provided
- Opportunities for promotion
- Professional development
- Rotational shift
- Performance bonus
- Yearly bonus
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