Job Opportunities in Malaysia
October 28, 2024
Worldgate Express Services Sdn Bhd
George Town
OTHER & FULL TIME
Freight Forwarding Customer Service Executive (Air Freight)
- Internal coordination with sales, finance, warehouse, haulage, transport, operations department and other related department and external parties to fulfil agent’s or customer’s requirements.
- Communicate and build good rapport and relationship with customers, agents, airlines and co-loaders.
- Organize workflow to meet the time frame requirement of each shipment and monitor daily shipment update on each shipment to update customers or agents timely & accurately.
- Monitor enquiries from customer or agent has been responded promptly and acted accordingly.
- Liaison with customers, agents, operations and service providers on all operational related matters.
- Arrangement and handling of special requirements /ADHOC shipment.
- Submit pre-alert to agent before the shipment date, arrange payment to co-loader / liner and submit all required documents to agent before cargo reach destination.
- Submission of closed job task for invoicing purpose in a timely manner.
- Prepare customer shipments delivery plan.
- Communicate and reporting of customer’s shipment status.
- Prepare and provide monthly KPI report and customer’s requested monthly report.
- Monitor shipment and any other related records has been maintained and updated accordingly.
Pay: RM2,500.00 - RM4,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Day shift
- Monday to Friday
- Overtime pay
- Performance bonus
- How much is your salary expectations?
- How long is your notice period?
- Air Freight Forwarding: 2 years (Preferred)
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