Job Opportunities in Malaysia
November 6, 2024
TG Holding
Kuala Lumpur
Customer Support
Key Responsibilities:
- Provide professional, empathetic, and timely customer support to Chinese-speaking clients across different channels (email, chat, phone).
- Resolve customer queries regarding products, services, and policies in an efficient and friendly manner.
- Troubleshoot technical issues and work with other departments to escalate problems as needed.
- Maintain detailed and accurate records of customer interactions in our system.
- Collaborate with the team to improve overall customer experience.
- Keep up-to-date with product knowledge, company policies, and system updates.
- Identify opportunities to improve the customer service process.
- Fluency in Chinese (Mandarin/Cantonese) and English (written and spoken).
- Previous experience in customer support or a similar role is preferred.
- Excellent communication and problem-solving skills.
- Ability to work independently and in a team-oriented environment.
- Availability to work on a rotating shift .
- Strong organizational and time management skills.
- Experience working with CRM software (preferred but not required).
- Reliable high-speed internet connection and a quiet, distraction-free workspace.
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